Position Overview:

• Start Date: Immediate openings available
• Compensation: Competitive salary
• Company: Workwarp
• Location: Remote

Job Summary:

We're seeking a highly skilled and customer-focused Customer Care Specialist II to join our team! As the frontline support and face of our organization, you'll play a critical role in delivering a positive customer experience, creating value with every customer contact in a cross-functional environment, including 401(k) administration.

Key Responsibilities:

• Provide exceptional support to employees, employers, and Financial Advisors (FAs) of companies with 401(k) services, resolving their queries and processing requests in a timely and efficient manner
• Ensure accurate and timely completion of day-to-day tasks associated with 401(k) plan operation
• Document details of customer contacts and actions taken, and proactively identify and resolve potential problems through effective communication
• Develop and apply product and process knowledge to anticipate and meet customer service needs, and continually identify areas for improvement

Requirements:

• High school diploma or equivalent required; associate's or bachelor's degree in business, communications, finance, or accounting preferred
• 401(k) industry knowledge and experience; completion of Employer training (8-week internal course) required
• Solid mathematical abilities and computer skills, including experience with Microsoft Office Outlook, Excel, and Word
• Excellent communication, analytical, problem resolution skills, and detail orientation

What We Offer:

• Competitive salary and benefits package
• Opportunity to work in a fast-paced, dynamic environment
• Collaborative and supportive team
• Professional growth and development opportunities

Take the Next Step:

Ready to join our team and deliver exceptional customer experiences? Apply now and let's discuss how you can become a vital part of our success story.