Remote Bilingual Spanish/ English Insurance Customer Service Representative
Job title: Remote Bilingual Spanish/ English Insurance Customer Service Representative in New Jersey at Foundever
Company: Foundever
Job description: Bilingual Spanish/ English Insurance Virtual Customer Service Agent¿Te gusta ayudar a los demás? ¿Eres fluido en inglés y español?Join our dynamic team at Foundever in New Jersey where every interaction is an opportunity to make a difference!Location: New Jersey (Remote)About FoundeverFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.Job OverviewAs a Bilingual Customer Service Representative at Foundever, you’ll support one of the largest insurance providers in the U.S. — no cold calling required! We offer paid training and a remote full-time position.Please note: A distraction-free and quiet workspace is essential during training and work hours. Furry friends and household commotion should take a back seat.Why You Should Join Us
- Competitive Compensation $16/H
- Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed.
- Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.
- Speak Fluent English and Spanish
- Must reside in New Jersey.
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Preferred 6 months to 1 year of relevant work experience.
- Must have open availability during operating hours.
- Professional customer service aptitude is essential.
- Customer Service Aptitude: Strong skills in delivering exceptional service.
- Reliability: Consistent dependability and responsibility.
- Critical Thinking: Ability to assess situations and develop empathetic solutions.
- Service-Oriented: A personal drive to serve others with compassion.
- Organizational Skills: Strong organizational abilities are crucial for success in this role.
- System Navigation: Ability to navigate system tools to search for answers & information
- Provided Equipment: Foundever will ship necessary equipment, including a headset
- Internet Requirements: A hardwired high speed internet connection. No wireless/ NO 5G internet packages
- Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Can not be a primary care provider during hours of operation.
- Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for training.