FLEX Manager Loyalty Program Risk

Job title: FLEX Manager Loyalty Program Risk in Bethesda, MD at Company: Job description: The Manager, Loyalty Program Risk, supports the broader Loyalty Program Risk team which is tasked with ensuring the integrity of the Loyalty program and mitigating financial fraud loss. This role focuses on safeguarding the integrity of the Loyalty and Marriott Gift Card programs by identifying, preventing and remediating fraudulent activities.The manager will support workload allocation, process enhancement, customer reported fraud, loyalty partnership fraud, member abuse, escalations and overall reporting.Proactive collaboration with leaders across Marriott disciplines, including Internal Audit, Legal, Risk Management, Customer Care, Operations, Finance, and GT (Global Technology) is required. Additionally, the role engages with a growing list of Bonvoy partners, such as airlines, bank partners, and online commerce platforms.The team leads efforts to establish and continuously evaluate fraud identification processes. This involves developing protocols to detect and prevent fraudulent behavior. Documented Standard Operating Procedures (SOPs) guide the team's actions, ensuring consistency and effectiveness.EXPECTED CONTRIBUTIONSContributions-§ Support key initiative and project workstreams that minimize financial loss and mitigate fraud, including, among other programs, account security enhancements, that require critical thinking and collaboration with internal partners in technology, security, digital and loyalty.§ Manage workload assignment and effectiveness.§ Manage inbound caseload supporting Marriott Gift Card fraud.§ Support Member abuse caseload documentation and remediation.§ Manage and mitigate loyalty program risk related to external partnerships.§ Establish and enhance repeatable and scalable processes and protocols. Ensure proper system controls and guardrails.§ Reinforce and foster the evolution of Member reporting processes and protocols including portal and other channels.§ Manage continuous evaluation of team processes, as well as controls in place to monitor and mitigate program abuse in support of the evolution and growth of the Loyalty program and risk environment.The pay range for this position is $35.48 to $56.92 per hour.Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 15 days after the date of this posting, May 12, 2025.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Expected salary: $35.48 - 56.92 per hour Location: Bethesda, MD Apply for the job now! Apply for this job