Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench
About the position The Call Center Representative position at Walt Disney World Resort involves providing exceptional guest service to a diverse range of guests, including those visiting the resort. This part-time role requires representatives to answer inquiries on various topics and support guests with their needs related to Walt Disney World Resort Hotels. The position operates within a high-volume call center that functions 24/7, necessitating flexibility in scheduling and availability.
Responsibilities
- Provide outstanding guest service to a wide range of guests.
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- Answer general questions regarding various topics related to Walt Disney World Resort.
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- Support guests with inquiries about Walt Disney World Resort Hotels.
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- Handle conflict resolution and make quick decisions as needed.
Requirements
- Proficiency with a Microsoft Windows environment and comfortable working on dual monitors.
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- Ability to handle conflict resolution and make decisions quickly.
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- Flexibility and adaptability to the fluctuating needs of the operation.
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- Maintain confidentiality with critical information.
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- Strong written and verbal communication skills.
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- Availability for three weeks of full training.
Nice-to-haves
- Experience in a call center or customer service environment.
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- Familiarity with Walt Disney World Resort and its offerings.
Benefits
- Competitive hourly wage starting at $19.16/hour.
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- Flexible scheduling options.
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