senior manager customer care, Partner and Customer Service (Remote, U.S.)

Employer Industry: Coffee and Beverage Retail Why Consider This Job Opportunity... • Competitive salary and comprehensive compensation package • 100% tuition coverage through the employer's College Achievement Plan • Flexible scheduling with opportunities for paid time off • Hybrid work environment allowing remote work up to two days per week • Supportive benefits including health coverage and stock & savings programs What To Expect (Job Responsibilities) • Lead and support a team focused on resolving escalated customer service issues and managing executive escalations • Develop and implement new processes to enhance customer care and crisis communications • Monitor social media conversations and address important mentions in real-time • Conduct research and performance analysis to inform customer engagement strategies • Collaborate with various business units to innovate and redesign processes for improved service delivery What Is Required (Qualifications) • Bachelor's degree or significant relevant experience • Minimum of 5 years of experience managing successful teams • Minimum of 5 years of general business experience in large, matrixed organizations • Minimum of 5 years leading cross-functional initiatives and change management • Strong organizational planning and business judgment skills How To Stand Out (Preferred Qualifications) • Professional experience managing branded channels across multiple social media platforms • Demonstrated history of delivering innovative solutions and facilitating root cause analysis • Strong reporting skills with the ability to summarize data into meaningful reports • Ability to influence future strategy through actionable insights • Consistent collaborator with experience inspiring cross-functional teams #CoffeeIndustry #CustomerService #LeadershipOpportunity #FlexibleWork #DiversityAndInclusion "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!