SaaS Application Support (Email, Chat and Phone)

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo... SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. What does a day in the life as a Application Support (SaaS) look like? • Customer Support: Provide prompt, professional, and effective support to travel advisors, resolving issues and ensuring their success with Tern's solutions. • Technical Troubleshooting: Identify, diagnose, and resolve technical problems, providing expert guidance and clear communication. • Product Mastery: Become a Tern product expert, using your knowledge to assist customers and provide valuable feedback to our internal teams. • Knowledge Sharing: Create and maintain clear, comprehensive support documentation to help users find answers quickly. • Cross-Functional Collaboration: Work closely with product, engineering, and sales teams to improve our offerings and ensure customer feedback is incorporated into our roadmap. • Continuous Improvement: Look for ways to enhance our support processes and overall customer experience. • Customer Advocacy: Be a champion for our customers, representing their needs within Tern and ensuring their voices are heard. What are the required qualifications for a Application Support (SaaS)? • At least 2 years of SaaS Application Support experience • Experience with Phone, Email and Chat Support • Any ticketing tool experience - Intercom (preferred) • Good communication skills, both verbal and written Ninja Perks and Benefits • Full time employees ? Competitive compensation ? Adherence to government-mandated benefits ? Retirement Savings Program with Company Matching ? Life Insurance ? HMO on day 1 ? Paid time off, birthday leave ? Bonus and incentive plans ? Opportunities for skills training and personal and professional development ? Employee Referral Program ? Beautiful office space (for onsite employees) ? Free lunch provided daily (for onsite employees) Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. PI249561330 About the Company: SupportNinja Apply Job!