[Remote] ACCOUNT EXECUTIVE

Note: The job is a remote job and is open to candidates in USA. Fringe Benefit Group is a company focused on health benefits administration, and they are seeking an Account Executive to manage client relationships and ensure superior service delivery. The role involves analyzing client needs, leading teams to implement solutions, and identifying opportunities for upselling products and services.

Responsibilities

• Respond to client inquiries within 24 hours, acknowledging and building expectations for resolution; deliver on commitments
• Assure delivery of fully executed client contracts, including but not limited to Plan document, Summary of Benefits
• Create and maintain a proactive interaction with clients, brokers, business partners, and vendors adequately to identify and address problems and issues expeditiously
• Communicate and assure client compliance with federally mandated requirements
• Evaluate client needs and lead cross-functional teams to design, plan, configure, and implement products and services on a timely basis - Renewals, New Client implementation
• Assist leadership team in guiding and mentoring Account Managers and Account Management Associates
• Analyze and evaluate client's plan performance and seek opportunities to upsell/cross-sell FBG products and services while improving the overall service experience to clients and their members
• Work as a responsible team member supporting projects relating to problem resolution, research, implementations, enrollments, and renewals
• Build and maintain a strong understanding of product/service delivery systems and infrastructure adequate to identify and address problems and issues, including information requests, expeditiously
• Develop and maintain a thorough understanding of client's objectives for their plan; discuss key performance indicators, analyze issues, and recommend/model changes necessary to achieve those objectives
• Develop and maintain familiarity with FBG reporting and analysis tools to report plan performance metrics to brokers, consultants, and clients
• Participate in team training, sharing your knowledge of health benefits, products, processes, compliance, data analysis, communications, problem-solving, and project management
• Schedule and lead client 'delivery centered meetings,' communicating progress in gathering required data, research, and supporting analysis, including preparing and distributing helpful documents to guide the discussion
• Build and maintain an effective feedback infrastructure to gather critical intelligence on client satisfaction from all sources related to the client's total product/service experience, including brokers, consultants, vendors, partners, stop-loss carriers, etc., to assure maximum opportunity to retain the business and related revenues

Skills

• Strong verbal and written communication skills
• Comfortable working and communicating across operational areas within the organization
• Can appropriately handle confidential and sensitive information
• Ability to present to clients and executives in a confident manner
• Superior client service attitude complimented with motivation and passion
• Driven desire to succeed married to a highly developed work ethic
• Great attention to details; particularly those driving benefit plan performance
• Ability to work independently/autonomously and proactively as well as collaboratively as a senior member of the account management team
• Analysis - ability to identify problems/issues and propose high-performing solutions
• Bachelor's degree or equivalent education and related experience
• Five to ten years of experience in Health plan and/or payroll-cycle benefit plan administration
• Extensive knowledge and experience in the group health insurance industry for fully-insured and self-funded plans and Healthcare Reform
• Experienced in dealing with clients and brokers
• Have the ability to manage multiple priorities independently and simultaneously and maintain deadlines
• Self-starter capable of taking the initiative and working interdependently with other staff, team player
• Extensive experience and demonstrated proficiency in all MS Office applications, including Word, Excel, Access, and PowerPoint

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