[Remote] Senior Technical Analyst

Note: The job is a remote job and is open to candidates in USA. Ampact is a company that focuses on improving business systems and technical processes. They are seeking a Senior Technical Analyst to support and enhance operational workflows, serve as a liaison between stakeholders and technical teams, and lead technical initiatives to align solutions with organizational goals.

Responsibilities

• Analyze business and technical requirements to identify and recommend effective system solutions
• Translate business needs into functional specifications, workflows, and design documentation
• Facilitate solution design discussions and support testing, implementation, and deployment activities
• Lead and support technical projects through planning, coordination, communication, and implementation
• Manage the business intake process for technology requests, enhancements, reporting needs, and operational improvements
• Collaborate with stakeholders to assess needs, prioritize initiatives, and align solutions with organizational objectives
• Perform data analysis and develop reports, dashboards, and visualizations to support business operations and decision-making
• Troubleshoot complex system and data issues, including integrations with applications, databases, and third-party platforms
• Create process documentation, user guides, and training materials, and provide end-user training and support

Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience
• 5+ years of experience in technical analysis, systems analysis, business systems support, or related IT roles
• Experience leading technical projects, cross-functional initiatives, and business intake or requirements gathering processes
• Experience developing functional design documentation and translating business requirements into technical solutions
• Strong analytical and problem-solving skills, with experience in data analysis, reporting, and dashboard development
• Working knowledge of SQL, APIs, system integrations, and data management concepts
• Strong communication and collaboration skills, with the ability to manage multiple priorities and deadlines
• Ability to travel locally needed to attend meetings
• Ability to communicate effectively with people/groups in multiple settings within and outside the organization
• Ability to effectively utilize existing and emerging technology to achieve required results
• Ability to transport moderately heavy objects up to 25 pounds

Benefits

• Medical
• HSA
• Dental
• Vision
• FSA
• Life
• Disability
• PTO
• 401(k)

Company Overview