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[Remote] Service Desk Analyst

Remote · USA Full-time New today

Note: The job is a remote job and is open to candidates in USA. Scalence L.L.C. is seeking a Service Desk Analyst for a contract position. The role involves providing ITSM technical support on a service desk for a large enterprise IT organization, utilizing tools like AWS Connect and Salesforce Service Cloud Voice.

Skills

  • At least two (2) years of FTE experience providing ITSM technical support on a service desk for an enterprise IT organization(s) of at least 5,000 end users
  • At least one (1) year of FTE experience using AWS Connect and Salesforce Service Cloud Voice as a service desk tool
  • Possession of a current Information Technology Infrastructure Library (ITIL) Certification

Company Overview

  • In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. It was founded in undefined, and is headquartered in Morristown, New Jersey, US, with a workforce of 501-1000 employees. Its website is https://www.scalence.com/.
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