[Remote] Field Service Engineer I

Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a global leader in serving science, and they are seeking a Field Service Engineer I to join their team. This entry-level role focuses on the installation, maintenance, and troubleshooting of analytical and laboratory instrumentation, providing exceptional customer support while developing technical expertise.

Responsibilities

• Perform onsite installation, basic repairs, preventive maintenance, calibrations, updates, and operational qualifications on analytical and laboratory instrumentation
• Troubleshoot mechanical, electrical, vacuum, software, and networking-related issues with support from senior engineers and technical support when needed
• Respond to customer service requests in a timely and professional manner
• Document all service activities, repairs, parts usage, and customer interactions within company service systems
• Maintain regular communication with customers regarding service schedules, system status, and repair updates
• Support customer operator training on instrument operation, maintenance, and best practices
• Assist senior Field Service Engineers during complex installations, escalations, and large customer projects
• Manage and maintain assigned company tools, test equipment, service inventory, and car stock
• Travel daily within assigned territory to customer laboratories, research facilities, manufacturing sites, and universities
• Participate in technical training programs, certifications, and self-study to build product knowledge and technical competency
• Collaborate with Technical Support, Applications, Sales, Engineering, and fellow service engineers to resolve customer issues
• Follow all company safety procedures and laboratory compliance requirements while working with high-voltage systems, chemicals, and scientific equipment
• Support flexible scheduling and occasional emergency service coverage based on customer and business needs
• Perform additional duties as assigned

Skills

• Bachelor's degree in Engineering, Electronics, Mechanical Engineering, Biomedical Engineering, Physics, Chemistry, Biology, Computer Science, or related technical/scientific field
• No prior field service experience required; internship, co-op, military technical training, or laboratory instrumentation experience preferred
• Basic understanding of electronics, mechanics, vacuum systems, and computer hardware/software troubleshooting
• Strong problem-solving and analytical skills
• Excellent customer service and communication abilities
• Ability to read and interpret technical documentation, schematics, and engineering drawings
• Proficiency with Windows operating systems, Microsoft Office, and basic networking concepts
• Strong organizational and time management skills
• Ability to work independently while also collaborating effectively with team members
• Valid driver's license required
• Ability to travel frequently within assigned territory (50–75%)
• Experience working with analytical instrumentation, laboratory equipment, or scientific environments
• Exposure to cleanroom, semiconductor, clinical, diagnostics, or research laboratory environments
• Familiarity with high-voltage electronics, vacuum systems, spectroscopy, chromatography, microscopy, or imaging systems
• Additional language proficiency is beneficial
• Located near Frederick, MD preferred

Benefits

• This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Company Overview