[Remote] Sales Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Quorum is the leading provider of workflow software and information services for government affairs professionals globally. As a Sales Operations Analyst, you will be responsible for administering and improving the Salesforce instance while supporting all revenue-generating functions to drive business growth, ensuring data quality and system efficiency.

Responsibilities

• Salesforce Administration & Maintenance: Administer the Salesforce instance by handling incoming maintenance requests and managing minor enhancements while maintaining an agreed-upon Service Level Agreement (SLA)
• System Optimization: Partner with Sales Operations leadership to streamline Salesforce architecture, reduce technical debt, and convert legacy processes into modern Salesforce Flows
• Data Analysis & Visualization: Perform complex analyses using Business Intelligence (BI) tools and Excel to identify acquisition and retention trends, conveying results through digestible visualizations
• Cross-Functional Collaboration: Work with stakeholders across Sales, Product, and Finance to identify operational problems and own the end-to-end execution of solutions
• Process Modeling: Rebuild and refine account scoring models to determine which inputs have the greatest impact on customer acquisition and retention
• Technical Documentation: Author and maintain a comprehensive technical documentation knowledge base for the entire revenue technology stack

Skills

• 2-5 years of experience as a Salesforce Administrator or in a Sales Analyst role, preferably within a SaaS company
• Deep understanding of CRM architecture; a Salesforce certification is considered a major plus
• Proven track record of being the front line of support for sales reps, addressing their technical hurdles in real-time
• Confidence in translating complex technical features into measurable business impact for leadership
• Ability to lead training sessions on new system processes
• Establish rapport with ease—whether in-person or online
• Channel empathy into effective advocacy for internal users' needs
• Passion for teaching people how technology can solve their everyday problems
• Excitement about the opportunity to impact politics and public affairs

Benefits

• Flexible Paid Time Off
• Paid Company holidays plus additional company-wide days off for team members to rest and recharge
• Four Day Weekends for Presidents Day, Memorial Day, and Labor Day
• Free Subscription to LinkedIn Learning to support professional development
• Invest in Yourself Days - one designated day per quarter dedicated to your professional development!
• Work from Home Reimbursement for home office support
• 401k match
• Health & Financial Wellbeing support
• Choice of trans-inclusive medical, dental, and vision insurance plan options
• Virtual and in-person team events
• Inclusion & Diversity Affinity Groups to support belonging
• Paid 12 weeks off for parental leave

Company Overview