[Remote] Overseas Operations Manager (P2P)
Note: The job is a remote job and is open to candidates in USA. OKX is a leading crypto exchange focused on reshaping the future through crypto technology. The Overseas Operations Manager (P2P) will drive strategic growth and operational excellence across key overseas markets, requiring expertise in P2P market mechanics and merchant ecosystem dynamics.
Responsibilities
- Develop and implement regional P2P expansion strategies to ensure sustainable and stable business growth
- Monitor regional regulatory developments and assess their impact on P2P business models
- Continuously adjust market strategy based on competitive landscape and market shifts
- Design and optimize advertiser (merchant) onboarding, segmentation, and incentive structures
- Maintain close engagement with key merchants to ensure liquidity depth and spread competitiveness
- Improve completion rate, trading efficiency, and dispute resolution performance
- Develop structured management frameworks for regional merchant operations
- Collaborate with Product and Engineering teams to enhance P2P transaction workflows and feature design
- Provide structured feedback on product gaps, user pain points, and regional behavioral differences
- Improve end-to-end operational efficiency, including order flow, payment processing, and dispute handling
- Monitor core P2P KPIs (volume, active users, merchant depth, spreads, completion rate, dispute rate)
- Conduct in-depth data analysis and anomaly detection to identify growth bottlenecks and risk patterns
- Track competitor strategies (pricing, incentives, merchant policies, risk models) and propose strategic responses
Skills
- 5+ years of experience in platform operations; crypto / Web3 experience strongly preferred
- Minimum 2–3 years of hands-on P2P operations experience in overseas markets (outside Mainland China)
- Experience at major exchanges
- Strong understanding of P2P liquidity dynamics and spread formation
- Strong understanding of regional payment systems (bank transfers, local e-wallets, alternative rails)
- Proven ability to adapt operational strategy based on market and competitive changes
- Strong analytical skills with data-driven decision-making capability
- Excellent cross-functional collaboration skills
- Fluent in English; Chinese or other regional languages are a plus
- Experience managing regional teams, community contributors, or local operators
- Strong understanding of overseas P2P fraud patterns and payment risks
- Ability to independently articulate structural differences between regional P2P markets
Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
Company Overview