Senior Data Analyst – Customer Experience Insights & Strategy (Remote) – Advanced Analytics, Dashboard Development & Data Platform Design

About arenaflex – Shaping the Future of Customer Experience

At arenaflex, we believe that every interaction a customer has with a brand is an opportunity to create lasting value. As a global leader in retail and home solutions, arenaflex has built a reputation for delivering exceptional service, innovative products, and a seamless shopping journey—both online and in‑store. Our Customer Experience (CX) team is the heartbeat of this mission, turning raw data into actionable insights that drive strategic decisions, improve satisfaction scores, and differentiate us from competitors.

We are on a relentless quest to understand the voice of the customer, anticipate their needs, and continuously refine the experiences we offer. If you are passionate about turning complex data sets into clear, compelling stories that influence business direction, you will thrive in our collaborative, data‑driven environment.

Position Overview

The Senior Data Analyst – Customer Experience role is a pivotal member of arenaflex’s CX analytics squad. Reporting to senior leadership, you will serve as the go‑to data expert for a high‑impact CX initiative, partnering with cross‑functional teams to uncover hidden opportunities, measure the impact of CX improvements, and champion data‑centric decision making across the organization.

This remote position offers the flexibility to work from anywhere while staying tightly connected to a vibrant, purpose‑focused team that values curiosity, rigor, and continuous learning.

Key Responsibilities

• Data Stewardship & Exploration: Become the unrivaled authority on the data domain for your assigned CX initiative—understand every source, relationship, and nuance, and translate that knowledge into actionable insights.
• Advanced SQL Development: Design, write, and maintain complex SQL queries that power internal dashboards, ad‑hoc reports, and data pipelines. Ensure queries are performant, well‑documented, and reusable.
• Dashboard Creation & Visualization: Build intuitive, interactive visualizations using Tableau (or comparable tools) that enable stakeholders to monitor key CX metrics, track sentiment trends, and assess the ROI of CX investments.
• Data Platform Design: Contribute to the architecture and implementation of arenaflex’s next‑generation CX data platform, including data modeling, ETL processes, and documentation that empower business users to self‑serve.
• Reporting Standards & Frameworks: Establish best‑practice reporting standards, develop a scalable reporting framework, and enforce data governance policies to guarantee consistency and accuracy across all CX analytics outputs.
• Cross‑Functional Collaboration: Partner with product managers, UX designers, engineers, and senior leaders to gather requirements, translate business questions into analytical solutions, and ensure deliverables align with strategic goals.
• Ad‑Hoc Analytics & Insight Generation: Respond quickly to emerging business needs with deep‑dive analyses, predictive modeling, and scenario planning that inform tactical and strategic decisions.
• Data Quality & Validation: Conduct rigorous data cleansing, validation, and testing to maintain the integrity of CX datasets, and develop automated checks to detect anomalies early.
• Mentorship & Knowledge Sharing: Coach junior analysts on analytical techniques, SQL best practices, and visualization storytelling, fostering a culture of continuous improvement.

Essential Qualifications

• Education: Bachelor’s degree in Business Analytics, Statistics, Computer Science, Economics, or a related quantitative field (or equivalent practical experience).
• Experience: Minimum 7 years of professional experience in data analysis, with at least 4–6 years in a senior or lead capacity focused on customer experience or similar domains.
• Technical Proficiency: Expert‑level SQL skills, including complex joins, window functions, stored procedures, and performance tuning. Proven experience building dashboards in Tableau, Power BI, or comparable visualization platforms.
• Analytical Acumen: Demonstrated ability to translate business problems into analytical frameworks, conduct rigorous statistical analysis, and present findings in a clear, compelling manner.
• Communication Skills: Exceptional written and verbal communication abilities, with a talent for storytelling that resonates with both technical and non‑technical audiences.
• Problem‑Solving Mindset: Creative, data‑driven approach to identifying root causes, generating hypotheses, and recommending actionable solutions.
• Collaboration & Influence: Strong interpersonal skills, capable of building trust with stakeholders across the organization and influencing decisions through data‑based arguments.

Preferred Qualifications

• 2+ years of experience specifically in CX analytics, sentiment analysis, or customer journey mapping.
• Hands‑on experience with data warehousing technologies (e.g., Snowflake, Redshift, BigQuery) and modern ETL tools.
• Familiarity with statistical programming languages such as R or Python for advanced modeling.
• Exposure to machine learning techniques for churn prediction, recommendation engines, or predictive CX scoring.
• Prior involvement in designing or migrating to a cloud‑based data platform.
• Certification in data analytics, business intelligence, or related fields (e.g., Tableau Desktop Specialist, Google Data Analytics).

Core Skills & Competencies

• Data Storytelling: Ability to craft narratives that turn raw numbers into strategic recommendations.
• Attention to Detail: Meticulous approach to data validation, ensuring every insight is trustworthy.
• Self‑Management: Proactive, independent work style with a strong sense of ownership over deliverables.
• Adaptability: Comfortable navigating ambiguous problems, shifting priorities, and evolving business needs.
• Team Orientation: Commitment to collaborative success, sharing knowledge, and uplifting peers.
• Customer Obsession: Deep empathy for the end‑user, always asking “How does this impact the customer experience?”

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Senior Data Analyst, you will have access to:

• Mentorship from senior leaders in analytics, data engineering, and CX strategy.
• Funding for industry conferences, certifications, and advanced coursework.
• Opportunities to lead high‑visibility projects that shape the future of arenaflex’s customer experience roadmap.
• Cross‑departmental rotations that broaden your business acumen and technical expertise.
• A clear promotion pathway toward roles such as CX Analytics Manager, Director of Data Strategy, or Head of Customer Insights.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, flexibility, and a shared commitment to excellence. Even though you’ll be working from home, you’ll never feel isolated:

• Virtual Collaboration: Regular video stand‑ups, brainstorming sessions, and virtual coffee chats keep teams connected.
• Inclusive Community: Diversity, equity, and inclusion are core to arenaflex’s DNA; employee resource groups celebrate a wide range of backgrounds and perspectives.
• Well‑Being Programs: Access to mental‑health resources, wellness stipends, and flexible scheduling to support work‑life harmony.
• Innovation Labs: Participate in hackathons and data‑driven innovation challenges that encourage creative problem solving.
• Recognition & Rewards: Quarterly awards, peer‑to‑peer shout‑outs, and performance‑based bonuses recognize outstanding contributions.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base salary aligned with senior‑level market benchmarks.
• Performance‑based annual bonus tied to individual and company outcomes.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Retirement savings plan with company matching contributions.
• Generous paid time off, parental leave, and flexible holidays.
• Professional development budget for courses, certifications, and conferences.
• Home office stipend to equip your remote workspace with ergonomic furniture and technology.
• Access to arenaflex’s employee assistance program, wellness apps, and virtual fitness classes.
• Employee discount program for arenaflex products and services.

Application Process & Timeline

We are actively reviewing applications and aim to fill this role promptly. The application window closes on April 21, 2024. To be considered, please submit your resume, a cover letter highlighting your CX analytics experience, and any relevant portfolio samples (e.g., Tableau dashboards, analytical reports).

Why Join arenaflex?

At arenaflex, you will be part of a purpose‑driven organization that puts the customer at the center of everything we do. Your analytical expertise will directly influence how millions of customers experience our brand, from the first click to post‑purchase support. If you thrive on turning data into strategic advantage and want to grow your career in a forward‑thinking, supportive environment, we want to hear from you.

Ready to Make an Impact?

Take the next step in your career and help shape the future of customer experience at arenaflex. Click the link below to apply and start your journey with a company that values curiosity, innovation, and the power of data.

Apply Job!