Experienced Customer Solutions Representative – Delivering Exceptional Service to Residential Customers
At arenaflex, we're dedicated to providing safe, reliable, and sustainable energy to our customers across Kentucky and Virginia. As part of our award-winning team, you'll have the opportunity to make a real difference in the lives of our customers by delivering exceptional service and solutions. We're seeking a highly motivated and customer-focused individual to join our customer care team as a Customer Solutions Representative.
About arenaflex
arenaflex is a leading provider of energy services, serving over 1.3 million customers across Kentucky and Virginia. Our commitment to customer service has earned us a reputation as one of the best companies in the industry. We're proud to be a major employer and active supporter of the communities we serve, empowering employees, community members, and initiatives through volunteerism and investments in education, sustainability, and wellbeing.
What We're Looking For
We're seeking a proactive, solution-oriented decision maker who is eager to grow with us. As a Customer Solutions Representative, you'll be responsible for guiding customers through their challenges and solving problems. You'll be an advocate for our customers, taking ownership of resolving issues and providing exceptional service.
Responsibilities
As a Customer Solutions Representative, you'll be an individual contributor tasked with providing arenaflex's highest caliber of customer service through direct interactions. Your day will be fast-paced and highly-variable based on customer volume and demand. Some of your key responsibilities will include:
- Responding and resolving inquiries during the first contact, assisting customers with billing questions, payment plans, service orders, and outage reports
- Educating customers about arenaflex processes, policies, regulations, and customer tools, delivering a positive customer experience
- Adhering to a specific daily schedule, including start and end times, scheduled breaks, and lunches
- Training will be 8 AM - 5 PM, with the opportunity to bid on other shifts once training is complete
- Mandatory overtime is regularly scheduled to meet service level goals
- On-call responsibilities and response to outage events are required
Qualifications
We're looking for individuals who enjoy a challenge and are eager to grow with us. Some of the key qualifications we're looking for include:
- A proactive, solution-oriented decision maker with the capacity to take ownership of resolving customer issues and act as an advocate
- A strong ability to ask questions and think critically to uncover the root cause of customer issues
- A natural tendency to quickly problem-solve in the most stressful situations
- A "can-do" attitude and positive personality with great verbal and written communication
- Capability to learn new systems and tools in a fast-paced environment
Education and Experience
* High school diploma or equivalent required
- Customer service or retail experience is always a plus
- Must live within 2 hours of one of our four call center locations
- Proficiency with MS Office and basic math skills
- Must have a minimum internet speed of at least 7 mbps upload and minimum of at least 20 mbps download
What's In It for You?
At arenaflex, we're committed to investing in our employees and providing a range of benefits and opportunities for growth. Some of the perks you can expect include:
- Competitive Compensation starting at $17.25 per hour
- Benefits - Medical, dental, vision, disability, life insurance, and retirement savings 401k matching, with health benefits starting on day 1
- Paid holidays, vacations, personal days, and wellness breaks
- Full-time remote work available, with the option to work in one of our four contact centers
- All workstation and peripheral equipment provided for remote work
- Professional Development - Internal career pathing with mentorship, networking, performance recognition, and advancement opportunities
- Community Involvement - Interest groups for employees with shared interests
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional service and making a positive impact on our customers' lives. We're a team of dedicated professionals who are committed to excellence and continuous improvement. If you're looking for a challenging and rewarding career with opportunities for growth and development, we encourage you to apply.
How to Apply
If you're a motivated and customer-focused individual who is eager to join our team, please visit our website to apply. We can't wait to hear from you! [Apply Now](https://www.ziprecruiter.com/c/PPL-Corporation/Job/Remote-Customer-Solutions-Representative/-in-Louisville,KY?jid=b6defa477e40e1c8)
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job