IT Support Technician

The State of Utah is seeking an IT Support Technician to join their Division of Technology Services. The role involves providing customer support on desktop devices, troubleshooting hardware and software issues, and assisting with technical services and program support.

Responsibilities

• Troubleshoot and diagnose hardware and software problems, repairs and/or performs preventative maintenance on laptops, desktop PCs, docking stations, etc
• Backs up computer data periodically to prevent unwanted data losses
• Image laptops and desktop PCs and install printers and scanners
• Provides technical assistance on agency issues, services, program(s), and/or computer hardware and software, etc
• Grab incoming tickets and device deployments for our campus

Skills

• Install, configure and troubleshoot software using appropriate methodology and techniques
• Determine what is causing an operating system error and determine resolution
• Use device management system software
• Install hardware and firmware driver updates for laptops, desktop PCs and docking stations
• Communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing
• Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
• Use State or agency-specific software application program(s)
• Must be a self-starter grabbing incoming tickets and device deploys without being asked
• Works well with a team and also works well independently
• Have a knowledge of DTS applications such as Service Now, Microsoft SCCM administration, Microsoft Intune Company Portal and Bomgar
• Familiar with Windows Active Directory and be able to administer and troubleshoot problems on local networks and web browsers

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.
• Weekly training to help continue skill development in a team environment and a Udemy license for individual growth.

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