Experienced Customer Support Specialist – Healthcare Concierge

Join arenaflex, a talented, hard-working, and compassionate team driving toward a mission that impacts every single one of us – even you! As a Customer Support Specialist – Healthcare Concierge, you will be a key member of the Member Services Team, making a significant impact on the lives of arenaflex's American customer base.

About arenaflex

arenaflex is a healthcare-focused company that guides employees to affordable, high-quality healthcare by consolidating our clients' health and wellness strategies into a simple, unified digital experience. With over $100M in fundraising to date, arenaflex has garnered workplace awards for Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work while growing globally to over 400 team members. We're continuing down the path of high growth and high impact, and this role is a crucial part of that journey.

Your Impact

As a Healthcare Concierge, you will process member requests (tickets) with a focus on quality service, fully informing members about benefits, and the best ways to use them within the shortest time possible. Your responsibilities will include:

• Processing member requests (tickets) with a focus on quality service, fully informing members about benefits, and the best ways to use them within the shortest time possible
• Searching for doctors, clinics, and other healthcare facilities that suit the members' needs most accurately
• Interacting with members via telephone and chat to assist and support an appropriate level of care, including making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care
• Partnering with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members
• Providing a WOW experience and care to HealthJoy's American customer base

Your Experience and Expected Skill Set

To succeed in this role, you will need:

• Proficiency in the English language (Upper-Intermediate+ level)
• Exceptional communication skills (leverage effectively internal and external channels)
• High level of Empathy (presented in daily customer and peer interactions)
• Strong critical thinking skills (ask questions, gather relevant information, devise solutions)
• Solid level of accountability (follow through on commitments, take responsibility, deliver work on time)
• Ability to adapt to frequent change
• Ability to work effectively both independently and collaboratively
• Proficiency in Office Suite and Google Programs
• Experience in the Customer Support/Service field would be a plus

Role Details

* Working schedule: 5/2 – 15:30 to 24:00

• 20 paid vacation days per 12-month period, paid days for sick leaves

Our Rewards

At arenaflex, we believe that work should be meaningful and rewarding. That's why we offer a robust package of employee perks and benefits, including:

Employment:

HealthJoy LLC is part of the Ukraine Diia City legal framework. On your first day, you will sign a Gig-Contract via the Vchasno system, gaining a status of a Gig-Specialist.

Competitive compensation:

The compensation grows as you grow with arenaflex, with the potential to double it within 1.5 years. Top performers earn KPI-based bonuses.

Great career growth opportunities:

You will have a chance to go through a career path from Junior to Middle, and Senior Specialist, and eventually grow into a Team Leader. Alternatively, it may be possible to grow horizontally and take the position of Learning&Development Leader, Quality Assurance Analyst or Process Analyst.

Healthcare:

As a healthcare-focused company, we provide 100% health insurance coverage for our employees, with the option to insure their family members at a reduced rate.

Education:

Benefit from company-sponsored English classes, a corporate learning platform “Udemy” for professional development, and internal/external educational events. Our L&D department provides broad knowledge of the American healthcare system and cultural peculiarities.

Mental health support program:

Employees have access to personal therapy sessions and additional virtual mental health lectures - all from the comfort of home.

Company events:

To stay in touch with the team we hold happy hours, team buildings, as well as recreational events.

Gym:

Access corporate discounts and special offers at Sport Life, one of Ukraine's largest sports hubs.

Remote work:

Being a remote-first company, we provide the needed essential equipment for comfortable work from home (or anywhere!)

Commitment to Equal Pay

At arenaflex, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive. We believe that everyone should be paid based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of all our employees.

Commitment to Equal Opportunity

arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law. Don't meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you. arenaflex is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role and arenaflex, we encourage you to apply. You may be just the right candidate for this or other roles. Apply to this Job Apply for this job