[Remote] IT Support Specialist
Note: The job is a remote job and is open to candidates in USA. Agility PR Solutions is a remote-first company providing media outreach and monitoring solutions. They are seeking a proactive IT Support Specialist to be the first point of contact for employees experiencing technical issues and to maintain a smooth technology experience across the organization.
Responsibilities
- Provide first-line technical support for hardware, software, and access-related issues
- Troubleshoot and resolve issues related to Windows 11, Microsoft 365, Entra ID, and Intune
- Support laptops, monitors, docking stations, and other end-user hardware (primarily Dell devices)
- Manage user account creation, access changes, and deactivations in Entra ID and Microsoft 365
- Maintain accurate IT asset records and support equipment lifecycle management
- Assist with VPN connectivity and general network-related user issues
- Monitor cybersecurity alerts and escalate incidents in line with established procedures
- Document support tickets, resolutions, and processes clearly and consistently
- Contribute to improving internal support documentation and knowledge base resources
- Support broader IT initiatives, projects, and duties as needed
Skills
- 1-3 years' experience in an IT support, service desk, or help desk role
- Experience with supporting Windows 11 and Microsoft365 environments
- Experience with Dell hardware, such as laptops, monitors and docking stations
- General knowledge of TCP/IP networks, LAN technologies, and VPN
- Basic understanding of cybersecurity concepts
- Strong customer service mindset with the ability to communicate clearly and professionally
- Detail-oriented, organized, and able to manage multiple requests effectively
- Advanced English communication skills, both written and verbal
Benefits
- Health, Dental & Vision benefits
- RRSP Matching
- Employee Assistance Program (EAP)
- Career Development & Progression opportunities
- Paid Vacation and Sick days
- Flex Fridays in Summer
- Week off between Christmas and New Years'
- No Internal Meetings Fridays
Company Overview