Experienced Customer Service Representative/Lead Facilitator – Remote Support for Injured Individuals and Families
At arenaflex, we're dedicated to making a positive impact in the lives of those who need it most. As a leading global company, we're committed to assisting injured individuals and families in obtaining compensation for their losses. We're urgently hiring an experienced Customer Service Representative/Lead Facilitator to join our remote team and help us drive success in this critical role.
About arenaflex
arenaflex is a U.S.-based, global company that assists injured individuals and families in obtaining compensation for their losses. We have a high success rate in securing benefits for our clients, regardless of when the injury occurred. Our services are entirely free for the injured party, and we extend our support to individuals worldwide. We're proud to be an 'Achieve-it' affiliated company, and we're committed to making a difference in the lives of those who need it most.
About the Role
As a Customer Service Representative/Lead Facilitator at arenaflex, you'll play a critical role in helping us locate and support individuals and families affected by injuries or loss. You'll be responsible for guiding our clients through the claims process, educating and engaging with them, and assisting in locating eligible individuals and families for support with collecting compensation. This is a remote, full-time or part-time, work-from-home position with flexible hours, and we offer a competitive salary and commission structure.
Key Responsibilities
* Help educate and engage with clients affected by injuries or loss
- Guide clients through the claims process
- Assist in locating eligible individuals and families for support with collecting compensation
- Work with a diverse range of clients, including civilian contractors, wounded veterans, and gold star families
- Utilize common tools like MS Word and other software to manage client relationships and claims processes
Person Specification
* Strong background in customer service or project support
- Proficient with common tools like MS Word and other software
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
- Steady internet connection and reliable computer equipment
Types of Injuries and Professions
* Physical injuries, including death
- Mental trauma, including PTSD, depression, anxiety, nightmares, insomnia, panic attacks, and suicidal thoughts
- Professions may include:
+ Construction crew in U.S. Government-funded projects worldwide + Heavy Equipment Operators on U.S. military bases or ports + Drivers delivering supplies or fuel to U.S. Forces + Linguists or Translators supporting U.S. Forces globally + Security Personnel in U.S. Government projects or Department of State + Food Services Personnel in U.S. Military bases
Companies and Contractors
* AECOM
- Air Scan Academi
- Bechtel
- Baker Hughes
- Blackwater (Constellis Holdings)
- Boeing
- CACI International
- DRS Technologies
- Dell
- DynCorp
- Eagle Aviation Services and Technology (EAST)
- Ecolog International
- Fluor Corp
- General Electric
- General Dynamics
- Global Linguist Solutions
- Halliburton
- Honeywell
- IAP
- Lockheed Martin
- Kellogg Brown & Root (KBR)
- Military Professional Resources (MPR)
- Northrop Grumman
- PAE
- Raytheon
- SCI
- Schlumberger
- Service Employees International
- Sikorsky and Bell Textron
- Titan Corp
- Triple Canopy
- USAID
- Vinnell Corp
Job Details
* Schedule: Flexible schedule with some overlap during the 9:00 AM - 5:00 PM EST
- Remote: 100% Online, based outside the US
- Compensation: Competitive salary and commission structure, up to $20/hr (base + commissions)
Why Join arenaflex?
* Make a positive impact in the lives of those who need it most
- Work with a diverse range of clients and projects
- Enjoy a flexible schedule and remote work environment
- Develop your skills and expertise in customer service and project support
- Join a team dedicated to making a difference in the world
How to Apply
If you're passionate about making a difference in the lives of others and have a strong background in customer service or project support, we want to hear from you! Apply today and let's build the future together. Apply To This Job
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job