Experienced Behavioral Health Customer Service Agents Needed for Temporary Full-Time Position at arenaflex

At arenaflex, we are dedicated to providing exceptional customer service to individuals facing challenging circumstances. As a leading employer in Eastern North Carolina, we are seeking highly skilled and compassionate Behavioral Health Customer Service Agents to join our team on a temporary full-time basis. This is an exciting opportunity for individuals who are passionate about delivering outstanding service and making a positive impact in the lives of others.

Job Summary:

As a Behavioral Health Customer Service Agent at arenaflex, you will play a critical role in responding to inbound calls from individuals seeking assistance with behavioral health-related issues. Your primary responsibility will be to answer calls, provide information, and connect callers to the appropriate resources. You will also be responsible for documenting all calls and conversations, ensuring that accurate records are maintained.

Key Responsibilities:

* Answer inbound calls from individuals seeking assistance with behavioral health-related issues

• Provide information and connect callers to the appropriate resources
• Document all calls and conversations, ensuring accurate records are maintained
• Respond to inquiries from individuals facing challenging circumstances, staying calm and professional under pressure
• Maintain a high level of customer/client satisfaction, providing exceptional service-oriented responses
• Collaborate with internal teams to resolve complex issues and provide support to callers

Requirements:

* Prior experience in a call center setting is required, with a medical or behavioral health experience highly preferred

• Temporary full-time position, lasting 12 months with the possibility of an extension
• Must live in North Carolina, specifically within the catchment area of this client (eligibility will be determined by a recruiter during the review of your resume/location)
• Ability to work distraction-free from home and on a full-time schedule, Monday-Friday, 8:30 a.m. – 5:00 p.m.
• Must have a schedule conducive to working all holidays as required by the employer for this position (even if the holiday falls on a weekend)
• Valid NC driver's license
• Ability to remain calm under pressure and during potentially high-stress calls
• Prior experience in a call center setting is required, with a medical or behavioral health experience highly preferred
• CBC and Drug Screen will be a part of the pre-employment screening

Preferred Qualifications:

* Experience working in a behavioral health setting

• Knowledge of behavioral health-related issues and resources
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive information

Work Environment and Company Culture:

As a Behavioral Health Customer Service Agent at arenaflex, you will be working in a remote environment, requiring a dedicated workspace that is free from interruptions. Our company culture values compassion, empathy, and exceptional customer service. We are committed to creating a supportive and inclusive work environment that fosters growth and development.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to investing in the growth and development of our employees. As a Behavioral Health Customer Service Agent, you will have access to ongoing training and development opportunities, including:

• Ongoing training and coaching to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Access to industry-leading resources and tools
• Collaborative and supportive work environment

Compensation, Perks, and Benefits:

As a Behavioral Health Customer Service Agent at arenaflex, you will receive a competitive hourly rate of $16.00/hour, lasting through June 2025. You will also be eligible for a range of benefits, including:

• Comprehensive training and development opportunities
• Ongoing support and coaching
• Collaborative and supportive work environment
• Access to industry-leading resources and tools
• Opportunities for career advancement and professional growth

How to Apply:

If you are a highly skilled and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Apply Now:

Apply for this job Don't miss this opportunity to join our team and make a positive impact in the lives of others. Apply now and take the first step towards a rewarding career as a Behavioral Health Customer Service Agent at arenaflex! Apply for this job