Experienced Customer Service Representative – University Contact Center

At arenaflex, we pride ourselves on being a leading institution of higher education, dedicated to providing a world-class learning experience to our students. With a rich history dating back to 1870, we have established ourselves as a premier university with a global presence, offering a diverse range of undergraduate and graduate programs across six colleges and schools. Our commitment to diversity, equity, and inclusion is at the heart of our mission, and we strive to create an inclusive environment that celebrates the intrinsic worth of all members of our community. As a Customer Service Representative at arenaflex, you will play a vital role in providing exceptional customer service to our students, faculty, and staff. You will be the first point of contact for many of our customers, and your ability to provide accurate information, resolve complaints, and offer general support will be crucial in ensuring a positive experience for all.

Job Responsibilities:

As a Customer Service Representative, you will be responsible for:

• Responding to general inquiries regarding the University, including but not limited to queries about Admissions, Registrar, Financial Aid, Loans, and IT Help Desk.
• Supporting student outreach campaigns for various departments by contacting customers via telephone, email, or chat.
• Satisfying, responding to, or redirecting (as necessary) all incoming multichannel ways of communication utilizing various systems and applications.
• Attending ongoing training to keep current with information and systems.
• Maintaining a timely and efficient workflow processed based on department objectives and standards.
• Assisting other team members as needed and designated by the department.
• Providing insight, suggestions, and comments on operational procedures, analysis, and training issues to management, which would increase efficiency, productivity, and quality of service.
• Reporting to work as scheduled, logging on to ACD, and processing assignments as delegated by department management.
• Additional responsibilities as required by Management.

Equipment Used:

* Computers

• ACD phone system

Qualifications:

To be successful in this role, you will need:

• High School Diploma or Associate Degree, BS or BA preferred.
• Good interpersonal and communication skills, both verbal and written.
• Quick learner (i.e., can learn and retain large, detailed amounts of information) and decision-maker with the ability to solve problems.
• Office 365, proficient in modern technology, especially computers.
• Precise attention to detail, strong customer service skills, and a professional, courteous work ethic.

Skill Development Areas:

* Communication

• Time Management
• Multitasking

Compensation and Benefits:

arenaflex offers a competitive compensation program, commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy arenaflex performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you!

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