Experienced Customer Service Representative (Spanish/Portuguese) – Multilingual Support for arenaflex

At arenaflex, we're dedicated to making a positive impact on people's lives by providing exceptional customer service and support. As a leading organization in the industry, we're committed to eliminating the leading causes of preventable injuries and deaths. Our team is passionate about creating a safe and healthy environment for everyone, and we're looking for a talented Customer Service Representative to join our mission.

About arenaflex

arenaflex is a renowned nonprofit safety advocate that focuses on leadership, research, education, and advocacy to prevent unintentional injuries and deaths. With a strong commitment to safety, health, and overall well-being, we offer a dynamic and supportive work environment that promotes a work-life balance. Our team is driven by a shared vision to save lives and prevent injuries, and we're excited to welcome a new member who shares our passion.

Job Summary

We're seeking an experienced Customer Service Representative to provide exceptional support to our customers, including students, instructors, and other stakeholders. As a key member of our team, you'll be responsible for registering customer information, processing credit card payments, and entering student and class records into our system. If you're a multilingual professional with excellent communication skills, a strong customer service orientation, and a passion for making a difference, we encourage you to apply.

Key Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Providing quality customer service to various parties, including students, instructors, and other stakeholders
• Registering customer information and processing credit card payments over the phone
• Entering student and class records into our system to ensure accurate reporting
• Effectively conducting inbound customer service calls from multiple program queues, meeting defined performance metrics, quality, and customer satisfaction standards
• Using call flows, reference materials, and program training to identify issues, apply problem-solving skills, and handle customer inquiries
• Applying empathy, listening, and service techniques to defuse situations and avoid call escalation
• Providing specific and unique program/schedule information accurately to customers
• Efficiently communicating through chat and email to research and resolve enrollment/completion issues
• Accurately inputting student data and processing live credit card payments while maintaining PII and PCI compliance
• Clearly and concisely documenting customer interactions with account notes in business systems
• Responding to customer messages; placing outbound calls to customers to answer general questions, complete registration, or process other routine transactions
• Consistently promoting self-service options and customer engagement to meet team goals
• Proactively and swiftly communicating repetitive or widespread customer concerns to management for resolution
• Promptly processing returned mail-in business systems to reduce costs associated with outdated address data

We're Looking for Someone with:

* High school diploma and at least 2 years of relevant customer service or call center experience

• Strong customer service and team orientation
• Data entry accuracy and integrity
• Bilingual (English/Spanish/Portuguese) a must
• Bachelor's degree preferred
• Experience with Microsoft Office is a plus
• Hourly rate - $19.50/hr
• This is a hybrid position with two days remote and three days in the office

Why You'll Love Working at arenaflex

* Competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life

• At least 20 PTO days accrued 1st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b) with employer match up to 6%
• Reimbursable training
• Student loan pay-down
• Dress for your day

Our Hiring Process

Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!

Equal Opportunity Employer

arenaflex is an equal-opportunity employer. We're committed to creating a diverse and inclusive work environment that values and respects all employees, regardless of their background, culture, or identity.

Apply Now!

If you're a motivated and customer-focused professional who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and join our team at arenaflex. Apply for this job Don't miss this chance to be part of a dynamic team that's dedicated to saving lives and preventing injuries. Apply now and take the first step towards a rewarding career at arenaflex! Apply for this job