Engagement Specialist of Call Center Behavioral Health

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia, and Westchester County. Sun River Health is seeking a full-time Engagement Specialist for the Call Center Behavioral Health department.

Summary

Engagement Specialist of Call Center Behavioral Health is responsible for proactive and assertive outreach to behavioral health patients who are lost to care or at risk of disengagement. This role delivers patient-centered support by managing high-volume inbound and outbound calls, coordinating appointments, and ensuring smooth access to behavioral health services. The specialist communicates effectively with a diverse patient population using strong interpersonal and customer service skills, while adhering to organizational and job-specific standards. The position is primarily remote and supports Sun River Health’s mission to improve access to care for underserved communities.

Job Type: Full-Time

Pay Range: $21.00 - $24.35 per hour

Essential Duties and Responsibilities

• Conduct outreach to behavioral health patients who are lost to care or at risk of disengagement
• Manage inbound and outbound telephone calls efficiently and professionally
• Schedule, route, and manage patient appointments appropriately
• Provide accurate information and facilitate access to services in a patient-centered manner
• Communicate effectively with diverse populations using English and Spanish
• Maintain compliance with organizational policies, quality standards, and confidentiality requirements

Requirements

• High School Diploma or GED required
• Bilingual in English and Spanish (preferred)
• Strong communication, organization, and multitasking skills
• Ability to make accurate, time-sensitive decisions in a fast-paced environment
• Demonstrated professionalism, dependability, and teamwork

Responsibilities

Relation to Mission The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable. Equal Employment Opportunity Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. Job Responsibilities The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.