Customer Service Support Representative
Labcorp is seeking to hire a remote Customer Service Support Representative to support Program Management in Minnesota. The role involves providing excellent customer service to external customers and coordinating drug screen collections and appointments.
Responsibilities
- Builds strong relationships with other team members and departments; providing excellent internal customer service to optimize service to external customers
- Provides professional and courteous customer service to external customers, donors, and collection sites via phone and email
- Serves as a liaison between customers, donor, and collection sites to coordinate drug screen collections, schedule appointments, and place supply orders
- Troubleshoots collection site and customer issues and provides effective resolution
- Documents issues, action steps, and outcome of inquiries
- Other duties as assigned
Skills
- High School Diploma
- 1 year or more experience in customer service
- Associate's degree
- Prior or current Labcorp customer service experience
- 1 year or more experience with laboratory systems: Labcorp Testing System (LCTS), Antrim, and Labcorp Corporate Solutions
- Knowledge of Salesforce CRM
- Knowledge with drug screening and collection procedures
- Excellent communication and interpersonal skills including written, verbal, and listening skills
- Proven ability and desire to provide exceptional customer service
- Ability to present professional image via phone; superb phone etiquette skills
- Excellent research and problem resolution skills
- Strong attention to detail and accuracy
- Proficient computer skills including Microsoft Office Suite programs
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
Company Overview