EdTech Customer Success Manager - Pacific/Mountain Time
Position Overview
- Title: Customer Success Manager (Full-Time)
- Department: Customer Success
- Location: Remote
- Hours: This position is expected to have regular Pacific or Mountain Time hours, and is open to applicants in the following states: Arizona, Idaho, Montana, New Mexico, Oregon, Utah, Wyoming
- Starting Salary: Commensurate with experience
- Expected Start Date: May, 2026
The Opportunity
Are you ready to join one of the world's leading EdTech companies? Lavner Education is looking for a high-energy, detail-oriented Customer Success Manager to serve as a primary bridge between our innovative programs and the families we serve. In this role, you will be the face of our mission: delivering world-class educational experiences and empowering students to succeed in all aspects of life. You will manage a high volume of communications with professionalism and empathy, ensuring every family feels supported throughout their journey with us.
Key Responsibilities
Direct Customer Engagement
- Service support tickets, phone calls, and chats in a timely, professional, and informative manner
- Develop valuable relationships with clients by identifying their needs and resolving issues with empathy and patience
- Gain a strong understanding of our camps, policies, STEM courses, and software to provide families with personalized recommendations and assist with registration
- Utilize your institutional and experiential knowledge to troubleshoot challenges and resolve conflicts effectively
Operations & Sales Growth
- Expand sales output and booking demand by providing information to potential and current families
- Document and review changes to customer accounts using our support desk ticketing system and camp management software
- Coordinate with location managers, seasonal staff, and camp directors to ensure professional communication and positive outcomes for all stakeholders
- Proactively obtain positive reviews from happy customers to fuel company growth
Leadership & Excellence
- Demonstrate the ability to manage multiple priorities and projects in a fast-paced environment
- Provide feedback and insights to fuel innovation, and assist with administrative duties or metrics tracking during lower-volume periods
- Exhibit complete compliance with company policies and maintain a positive, professional culture within the department
Key Qualifications
- At least 5 years of professional work experience in Customer Service, Sales, STEM Education, Management, or Business
- Previous experience in EdTech or summer camp programming a plus
- Bachelor's degree in Education, Business, Communications, Management, or a related field
- Tech savvy with a proven ability to master new software and follow up on details
- An inclusive, upbeat, and flexible mindset
- Clearance of all required background checks