Assistant Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

We are currently looking for dedicated professionals to fulfill the following job responsibilities:

• Lead a team of 18-25 from a process & people standpoint
• Accurate and timely documentation of data
• Ensure that performance metrics are achieved and building and maintaining an effective Team environment
• Build and maintain effective relationships with internal customers (i.e., Domestic Teams, Supervisors, Managers and Directors etc.)
• Coordinate with the Team to identify process improvement opportunities 
• Monitor, measure and report Team performance metrics and implement Team incentive programs
• Deliver/facilitate training (both new and ongoing)
• Partner with leadership to promote department revenue and business objectives
• Provide feedback to management on individual and group training results
• Review and update training materials as needed
• Routinely analyze quality results to report error trends
• Identify root causes of errors and opportunities for defect reduction
• Analyze and develop overall improvement plans (department and individual)
• Administrative responsibilities as assigned
• Daily management of MBO’s
• To ensure smooth Month end closing and reconciliation of reports
• To ensure client satisfaction by delivery of quality services and quality products
• To review the MIS reports and take corrective steps to strengthen the productivity / people
• Appraise the performance of the team members at the regular intervals
• Recommend the rewards / incentives to the employees in token of the appreciation / recognition based on the performance
• Allocate shifts, sanction compensatory off and weekly offs to the subordinates
• Interacting with the onshore team to understand and capture all requirements of the process
• Maintenance of the Standard Operating procedures for all the processes
• Prepare and review the weekly and monthly performance Dashboards with onshore and offshore stakeholders 
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

• Bachelor’s degree
• Six Sigma Knowledge / Certified/ Trained
• 5+ years of experience in US Healthcare BPO industry
• Hands-on experience in US Healthcare domain
• Exposure to all the facets of Operation Management
• Exposure to people management, Performance Management and Client Management
• Sound Reporting/ MIS Skills
• Solid proficiency in MS Office
• Proven excellent interpersonal skills
• Should be from US Healthcare industry
• Open to Night Shifts

Preferred Qualification

• Transition experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.