[Remote] Channel and Customer Research Analyst

Note: The job is a remote job and is open to candidates in USA. AlphaSense is a leading provider of AI-driven market intelligence, helping companies make informed decisions. The Channel and Customer Research Analyst role involves sourcing and vetting channel partners, conducting interviews, and providing insights into market conditions and company performance.

Responsibilities

• Map the expert universe for assigned verticals
• Source and vet high-value channel partners and customers
• Build long-term relationships with key channel sources
• Coordinate and monitor interviews
• Form sector expertise through regular and consistent research to remain up-to-date on industry trends and news
• Drive email, phone, and LinkedIn campaigns to recruit best-fit experts; negotiate honoraria that balance insight value with cost discipline
• Conduct vetting calls to confirm role, recency, and perspective; ensure compliance with AlphaSense and client guidelines
• Develop and maintain target lists of distributors, resellers, customers, and other market participants aligned to quarterly coverage priorities
• Build and maintain interview guides targeted to each type of call, industry sector, and expert profile - ensuring the best and most relevant insights are captured
• Schedule sessions at optimal times in the sell-side calendar; monitor calls, troubleshoot tech issues, and capture real-time highlights
• Uphold rigorous data-privacy standards and maintain accurate records in internal CRM and workflow tools
• Share feedback on talk tracks, sourcing tactics, and emerging themes to refine our playbooks and coverage roadmap

Skills

• Proven ability to manage fast turnaround projects, meet deadlines and targets while maintaining a team-first mentality
• Creative problem solver who is comfortable with changes and new challenges
• Naturally interested in learning and quickly sees patterns that help identify the best possible experts for a given research project
• Demonstrated ability to handle and prioritize multiple tasks and deadlines simultaneously and autonomously
• Strong attention to detail, with the ability to discern and precisely document the core elements of an expert's relevant skills or experience vis-a-vis a defined scope
• Comfortable with all communication methods, including phone and email
• Motivated by the idea of identifying and delivering the best-possible expert profiles for each project scope quickly and efficiently

Benefits

• Performance-based bonus
• Equity
• Generous benefits program

Company Overview