MIM - Analyst - Client Service Operations
MetLife Investment Management (MIM) is one of the largest institutional investors and asset managers globally. The Analyst will join the Public Fixed Income & Active Equity Client Service Operations team, focusing on client onboarding, operational change management, and client reporting within a dynamic asset management environment.
Responsibilities
- Support and help lead client onboarding and offboarding for Separately Managed Accounts (SMAs) and Fund Investors across Public Fixed Income and Active Equity products
- Assist in managing client‑driven change initiatives, including investment guideline updates, strategy modifications, and custody transitions
- Respond to day‑to‑day operational client inquiries and ensure timely, accurate resolution
- Act as a client advocate by understanding operational requirements and contributing to positive and consistent client experience
- Prepare, review, and deliver accurate client reports within established deadlines
- Participate in Operational Due Diligence, client questionnaires, and client‑led audits
- Contribute to projects and initiatives focused on operational efficiency, process improvements, and best practices
Skills
- Bachelor's degree in Business Administration, Economics, Finance, or a related field
- 0–2 years of relevant experience in the Financial Services or Investment Management industry, preferably with exposure to Public Fixed Income
- Strong written and verbal communication skills with a high level of attention to detail
- Excellent time management and organizational skills, with the ability to manage multiple priorities simultaneously
- Ability to thrive in a fast‑paced, dynamic environment
- Collaborative mindset with the ability to coordinate across multiple teams and projects
- Willingness to support business leaders on ad‑hoc operational initiatives as needed
- Experience supporting client onboarding and change management for SMAs and fund vehicles (including CITs and LPs) is a plus
- Proficiency in Microsoft Office (Excel, PowerPoint, Word); familiarity with advanced Excel functions and Power BI is a plus
- Experience with Aladdin, Salesforce, and/or client reporting platforms is preferred
Benefits
- Comprehensive health plan that includes medical/prescription drug and vision
- Dental insurance
- No-cost short- and long-term disability
- Company-paid life insurance
- Legal services
- Retirement pension funded entirely by MetLife
- 401(k) with employer matching
- Group discounts on voluntary insurance products including auto and home
- Pet
- Critical illness
- Hospital indemnity
- Accident insurance
- Employee Assistance Program (EAP)
- Digital mental health programs
- Parental leave
- Volunteer time off
- Tuition assistance
Company Overview