Experienced User Support Specialist (Live Chat) – Remote Opportunity at arenaflex
At arenaflex, we're revolutionizing the way creators connect with their audiences and build sustainable careers. Our innovative publishing platform empowers the brightest minds to share their ideas, stories, and passions with the world. As a User Support Specialist (Live Chat) on our team, you'll play a vital role in ensuring our creators and their subscribers receive exceptional support, allowing them to focus on what matters most – creating engaging content.
Join arenaflex's High-Impact Support Team
We're seeking a highly skilled and empathetic User Support Specialist to join our fully remote team. As a key member of our Support team, you'll be responsible for providing top-notch support to our growing user base via live chat and email. With a flexible Tuesday-Saturday schedule, you'll have the freedom to balance your work and personal life while making a meaningful impact on our community.
Responsibilities
As a User Support Specialist (Live Chat), your day-to-day will consist of:
- Providing friendly, expert support to arenaflex creators and their subscribers via live chat and email, ensuring timely and effective resolution of their concerns.
- Live chat coverage: up to 50% of your time (or 4 hours per shift), providing real-time assistance to our users.
- Daily team meetings: up to 20% of your time, contributing to team operations and collaborating with colleagues to drive support excellence.
- Email support: the remaining time, providing in-depth support to users via email.
- Collaborating closely with the Support team and other colleagues across arenaflex to solve user concerns efficiently and effectively.
- Demonstrating urgency and discernment when escalating user issues and feedback to Engineering, Product, and other teams.
- Staying informed about product and company updates by being a frequent user of the arenaflex app.
Requirements
To succeed in this role, you'll need:
- A passion for helping others and finding solutions to complex problems.
- Excellent communication skills, both in speech and writing.
- Comfort with ambiguity and the ability to thrive in a fast-paced startup environment.
- 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels.
- The ability to provide solutions for a wide variety of technical support challenges.
- Alignment with arenaflex's mission to build a new economic engine for culture and experience as an arenaflex subscriber (experience as a creator is a plus!).
- Zendesk and Stripe experience is a plus.
- Direct experience with coding languages (JavaScript and HTML) and third-party APIs (Stripe) is a plus.
What We Offer
arenaflex's compensation package includes:
- A market-competitive salary: $70,000 - $85,000 (final offer amounts determined by multiple factors, including candidate experience and expertise).
- Equity for all full-time roles, providing opportunities for growth and ownership.
- Exceptional benefits, designed to support your well-being and success.
Our Commitment to Diversity and Inclusion
arenaflex is an equal opportunity employer, committed to creating an inclusive and diverse work environment. We welcome applicants from all backgrounds and perspectives, and we're dedicated to building a team that reflects the richness of our community.
How to Apply
If you're passionate about enabling independent expression and building a better business model for creators, we'd love to meet you. Please submit your application, and we'll be in touch to discuss this exciting opportunity further. Apply Job! Apply for this job