Job Title: Specialist, Government and Corporate Affairs Customer Service
Join the arenaflex Team: Where Passion Meets Purpose
Are you ready to embark on a journey that will take you to new heights, both personally and professionally? Look no further than arenaflex, a world-renowned leader in the aviation industry. As a Specialist, Government and Corporate Affairs Customer Service, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and promoting air travel on arenaflex.
Why You'll Love This Job
As a member of the Corporate Affairs Team within the Government Affairs Division, you'll have the opportunity to:
- Promote and sell air travel on arenaflex, exploring new markets and building relationships with key stakeholders
- Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets with precision and attention to detail
- Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner, showcasing your exceptional customer service skills
- Communicate with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights, and providing timely updates
- Communicate new rules, policies, and procedures that would affect customers, ensuring they're informed and empowered to make informed decisions
All You'll Need for Success
To excel in this role, you'll need:
Minimum Qualifications:
+ Bachelor's degree in a relevant field or equivalent experience/training + Strong leadership, organizational, and customer contact skills + Ability to be resourceful and creative in problem resolution + High level of initiative, good judgment, and dependability + Satisfactory attendance required
Preferred Qualifications:
+ Experience in customer service, sales, or a related field + Knowledge of Native SABRE or similar systems + Strong communication and interpersonal skills + Ability to work in a fast-paced environment with multiple priorities
Skills and Competencies:
+ Excellent customer service skills + Strong communication and interpersonal skills + Ability to work in a team environment + Strong problem-solving and analytical skills + Ability to adapt to changing priorities and deadlines
What You'll Get
As a valued member of the arenaflex team, you'll enjoy a range of benefits and perks, including:
Travel Perks:
Explore the world with arenaflex, reaching 365 destinations on more than 6,800 daily flights across our global network. You, your family, and friends can enjoy discounted fares, free travel, and more.
Health Benefits:
Enjoy comprehensive health, dental, prescription, and vision benefits on day one, plus virtual doctor visits, flexible spending accounts, and more.
Wellness Programs:
Stay healthy and motivated with our wellness programs, which provide access to fitness classes, nutrition counseling, and stress management resources.
401(k) Program:
Available upon hire, with employer contributions to your 401(k) program after one year.
Inclusive Work Environment:
Join a diverse and inclusive workforce that values and celebrates individuality, with 20+ Employee Business Resource Groups focused on connecting team members to customers, suppliers, communities, and shareholders.
Join the arenaflex Family
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our team members are the heart of our organization, and we're dedicated to helping them reach their full potential. If you're passionate about delivering exceptional customer experiences and promoting air travel on arenaflex, we want to hear from you!
Apply Now
Ready to take your career to new heights? Apply now to become a Specialist, Government and Corporate Affairs Customer Service at arenaflex. Don't miss this opportunity to join a dynamic team that's shaping the future of aviation. Apply for this job