Executive Customer Relations Business Analyst

At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for a talented Executive Customer Relations Business Analyst to join our team. As a key member of our ECR leadership, you'll play a crucial role in driving process improvements and efficiencies that will take our customer experience to the next level.

About arenaflex

arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. With a strong commitment to customer satisfaction and a passion for excellence, we're dedicated to creating a workplace culture that values collaboration, creativity, and continuous learning. Our team is comprised of talented professionals who share a common goal: to make a meaningful impact on our customers' lives.

Job Summary

As an Executive Customer Relations Business Analyst, you'll be responsible for analyzing customer cases, identifying areas for improvement, and developing strategic recommendations to enhance our customer experience. You'll work closely with our ECR leadership to implement process improvements, analyze data, and provide actionable insights to key stakeholders. If you're a data-driven problem-solver with a passion for customer-centricity, we want to hear from you!

Key Responsibilities

* Review customer cases, perform research and analysis to develop recommended strategies for process improvement and efficiencies

• Use customer case data, observations, and reporting to gain a clear understanding of the customer's journey and identify opportunities for improvement
• Conduct research, interpret results, and translate findings into easy-to-understand reports or presentations for leadership
• Provide ECR leadership with process or improvement strategies based on your analysis and recommendations
• Review customer cases, interpret the life cycle, provide root cause analysis, and make recommendations on improvements
• Analyze data for trends and patterns, developing actionable recommendations and reporting that are shared with key stakeholders

Minimum Requirements

* High School or GED

• 1-2 Years Contact Center Experience
• 2-3 Years Customer Service Experience
• 1-2 Years Experience in data analytics, performance reporting

Preferred Qualifications

* Demonstrated experience in data validation

• Experience with business intelligence and reporting tools
• Demonstrated ability to create analytic designs and perform quantitative analysis
• Experience in analytics implementation
• Proven skill level in Excel, including pivot tables, power pivot, V-lookup, and dynamic charts
• Proven skill level in PowerPoint

Work Environment and Culture

As a remote associate at arenaflex, you'll enjoy the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. Our company culture values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all. We're proud to be an equal opportunity employer and welcome applicants from diverse backgrounds.

Compensation and Benefits

arenaflex offers a competitive salary range of $49,700.00 - $82,800.00 annually, with starting rates varying based on factors such as position, location, education, training, and experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. For more information on our benefits and eligibility, please visit our benefits page.

How to Apply

If you're a motivated and analytical professional with a passion for customer-centricity, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Fair Chance Ordinance

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Remote Work Policy

arenaflex offers remote work opportunities for eligible associates. Please note that remote associates cannot reside in Alaska, California, or Hawaii. Apply for this job