Experienced Customer Service Representative I – SmileMakers Customer Experience Expert

At arenaflex, we're on a mission to make smiles happen, and we're looking for a talented Customer Service Representative I to join our team! As a key member of our customer experience team, you'll be the face of arenaflex, providing top-notch service to our customers and helping us achieve our goal of making life more fun.

About arenaflex

arenaflex is the premier provider of patient giveaways and practice promotion products for the dental and medical markets. Founded in 1977, our mission is to make smiles happen! In 2013, we were purchased by Oriental Trading Company, the nation's largest direct retailer of value-priced party supplies, arts and crafts, school supplies, toys, and novelties. With a corporate vision to "Make Life More Fun," arenaflex spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes, and halloweenexpress.com.

Job Summary

As our Customer Service Representative I, you'll be responsible for handling customer calls and mail order entry as assigned. You'll complete work in a friendly and professional manner, ensuring that all information is correct and communicating with customers regarding product knowledge, delivery methods, out-of-stock items, substitutions, specials, ship dates, policies, and procedures, and price information. This is a fantastic opportunity to join a dynamic team and make a real impact on our customers' experiences.

Key Responsibilities

* Receive and process telephone calls, mail, and fax orders, and catalog requests from customers in the US and Canada in a professional and courteous manner based on current procedures

• Perform telephone and mail functions in all Business Units
• Upsell, including but not limited to, CS specials, new product, favorites to achieve daily sales targets
• Work on special projects as needed, including but not limited to, completing outbound calls to customers for various reasons
• Assist customers with issues, including but not limited to, web questions/problems, credits, refunds, promotions, invoices, new accounts, returns, miscellaneous billing, and reship
• Investigate customer inquiries or order issues and complete related documentation
• Provide personalized customer service of the highest level and maintain all customer information confidential
• Meet Department production and quality standards
• Respond to a fluctuating volume of calls and hard copy orders
• Maintain regular, predictable attendance
• Abide by all policies and procedures of arenaflex and Oriental Trading Company
• Contribute to making arenaflex a great place to work
• Must be able to attend face-to-face meetings on short or little advance notice
• Work requires in-person collaboration among colleagues and contractors

Marginal Functions

* Assist in the training of new Call Center employees on the computer system and procedures of Call Center operations as requested by a Supervisor

• Other related duties and projects as assigned

What We're Looking For

* Requires the ability to accurately type 4,200 keystrokes per hour

• Sound knowledge of telephone etiquette
• Requires good reading, listening, and interpersonal communications skills
• Must be able to read and navigate through numerous computer windows in an efficient manner while speaking with customers
• Must display a friendly manner and high degree of tact in dealing with customers

Education and Experience

* High School Diploma or equivalent combination of education and experience

• Previous customer service experience preferred

Work Environment and Culture

* This position takes place on-site in Spartanburg, SC, and the hours are between 8:00am - 6:00pm, Monday through Friday

• arenaflex is an Equal Opportunity Employer (EOE)
• We offer a dynamic and supportive work environment, with opportunities for growth and development
• Our team is passionate about making smiles happen, and we're looking for someone who shares our enthusiasm and commitment to excellence

Benefits and Perks

* Competitive salary and benefits package

• Opportunities for career growth and advancement
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to training and development programs
• Fun and engaging work environment with a focus on making life more fun!

How to Apply

If you're a customer service superstar with a passion for making smiles happen, we want to hear from you! Apply now to join our team and be a part of the arenaflex family! Apply Now! Apply for this job