Sales & Service Technician

Groundworks is the leading provider of Foundation Repair and Water Management solutions. The Service Technician plays a crucial role in the customer journey post-installation by inspecting and servicing existing solutions while building long-term relationships with customers and recommending additional services as needed.

Responsibilities

• Execute appointments scheduled with customers
• Travel to customers' home based on assigned appointments
• Build long-term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non-warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• Other duties as assigned

Skills

• High school diploma or GED or equivalent experience
• A valid, non-restrictive Driver's License is required
• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred

Benefits

• Medical
• Dental
• Vision
• Long/Short Term Disability
• Life insurance
• 401(k) with a company match
• PTO after applicable waiting periods

Company Overview