Coordinator, Forum & Client Relations

Cambridge Forums Inc. offers sophisticated learning and networking experiences for legal advisors and executives worldwide. The Forum and Client Relations Coordinator will provide functional support to ensure the efficient and timely execution of deliverables, encompassing organization, coordination, administration, and execution of various projects.

Responsibilities

• Provide critical, day-to-day administrative support to members of the Forum Director team
• Coordinate multiple project/program components and collaborate with team members and internal partners to deliver projects with excellence
• Plan and self-manage activities to meet program milestones, objectives, and relevant communications
• Meetings administration (internal and external) including scheduling, conference calls, recording of minutes, and material preparation
• Reconcile project(s) status and escalate where necessary to keep delivery on track
• Coordinate communication flow and execution of communications with external client stakeholders, Steering Committees, participants, and internal teams
• Monitor participant responses and facilitate cross-departmental communication to address inquiries, targets, and special requests
• Update and provide pertinent information on program communications to the Forum and Client Relations Team, Managers, and Directors
• Strategize and produce program communications using internal templates, ensuring accuracy and adherence to the internal review process
• Maintain program profiles and manage data through adherence to standards, document templates, effective database management, and other resources
• Liaise with the Forum and Event Coordinator to prepare onsite program materials
• Drive priorities and initiatives forward on behalf of the Forum and Client Relations Team and Forum Directors, utilizing sound judgment and discretion in decision-making
• Complete other administrative duties as assigned

Skills

• Client-centric – committed to delivering high-touch client experiences
• Highly organized – strong time management skills, ability to manage numerous projects and events simultaneously while meeting hard deadlines
• Professional communicator - diplomatic and clear in written and oral communication with key stakeholders
• Meticulous - keen eye for detail
• Adaptable and Resilient - Agile and able to pivot in a fast-paced environment
• Resourceful – proactive in problem-solving and able to do in-depth research and analysis to make informed decisions
• Ability to think critically
• Self-starter – takes ownership of tasks and works independently
• Collaborative – thrives in a team environment and values constructive feedback
• Intermediate-level computer skills – MS Excel, Word, Outlook, CRM database management, Microsoft Teams, Zoom, SharePoint
• Sense of humour – enjoys working in a fun, dynamic environment
• Eligible to work in Canada
• Fluency in both written and verbal English

Benefits

• Extended health care coverage
• 3 weeks' vacation, plus personal days, winter shutdown, and half-day Fridays in July and August
• Opportunity for bonuses based on company performance
• Company social and team-building events
• Being part of a team that loves what we do and has fun doing it

Company Overview