[Remote] Remote Bilingual Collections Account Representative
Note: The job is a remote job and is open to candidates in USA. ARS National Services is a company that focuses on helping consumers navigate financial difficulties. They are seeking a Bilingual Collections Account Representative to handle calls, analyze financial situations, and negotiate payment plans while working remotely.
Responsibilities
- Handle inbound/outbound calls with empathy and confidence
- Analyze financial situations and offer tailored solutions
- Negotiate payment plans, settlements, and full repayments
- Stay sharp with quality and FDCPA compliance
- Keep accurate records and collaborate with team leads
- Engage with your team on camera during shifts
Skills
- Candidates MUST reside in the Jacksonville, FL area and be able to work from home
- Fluent in English and Spanish
- High school diploma or GED
- Strong communication skills — assertive, clear, and professional
- Critical thinking + active listening
- Comfort with basic math
- Basic computer skills & reliable high-speed internet
- Must pass background and drug screening
- Collections, sales, or call center experience
Benefits
- Full benefits (Medical, Dental, Vision, 401k)
- PTO starts right away + 8 paid holidays & 1 floating holiday
Company Overview