Field Technical Service Representative 2
Sharp Business USA is a direct sales division of Sharp Electronics Corporation, and they are seeking a Field Technical Service Representative 2 to manage and maintain Sharp equipment in their assigned territory. The role involves servicing and repairing equipment, resolving customer issues, and maintaining inventory, all while ensuring high levels of customer satisfaction.
Responsibilities
- Independently services and maintains a full territory in the installation, maintenance and repair of Sharp equipment with minimal supervision
- Resolves at least 85% of service calls upon completion of training and territory assignment
- Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins
- Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products
- Resolves all normal customer relations' situations and communicates any unusual customer situations to a higher level
- Maintains parts inventory and achieves exemplary levels of inventory control and usages
- Completes all required administrative functions in an accurate and timely manner
- Cooperates with fellow workers and management to achieve Branch service goals
- Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution
- Performs other duties as prescribed by the Branch Field Service Manager
Skills
- 1-3 years of experience copier repair or repair and maintenance of electronic equipment
- High School Diploma or equivalent mandatory
- Must possess Comptia A + certification
- Must possess strong communication skills, excellent customer service skills and mechanical aptitude
- Must successfully complete Sharp equipment pre-testing and training
- Valid Drivers License, and Automobile insurance within company guidelines
- Technical vocational schooling preferred (electronics or electro-mechanical)
- Knowledge of Windows and Microsoft Office software products preferred
Benefits
- Flexible hybrid work schedules.
- Comprehensive, family-friendly healthcare plans (medical, dental, vision).
- 401k retirement plan with a competitive match and plenty of financial support tools.
- Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
- Financial protection for you and your family (life insurance and disability insurance)
- Rewarding and wholistic wellness program.
- Training, professional development, and mentorship
- Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
- Dynamic culture eager to innovate, enhance diversity, and work smarter.
Company Overview