Experienced Full Stack Customer Service Representative – Compensation and Injury Review

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark, a leading organization dedicated to helping individuals who have suffered or lost loved ones due to negligence. Our team is comprised of compassionate and dedicated professionals who are committed to making a positive impact in the lives of our clients. As a Remote Call Center Customer Service Representative at blithequark, you will play a vital role in connecting with individuals who have potentially qualified for compensation. Your exceptional communication skills, problem-solving abilities, and dedication to customer satisfaction will make you an invaluable asset to our team. With a competitive compensation package, including commissions and bonuses, you will have the opportunity to earn up to $33.00+/hour ($70,000+).

Responsibilities:

As a Remote Call Center Customer Service Representative, your primary responsibilities will include:

• Connecting with individuals through an automated dialer who have filled out a form to see if they meet the criteria to potentially qualify for compensation
• Handling a high volume of connections, resulting in speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify
• Multitasking, including listening, answering questions, and viewing multiple windows
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
• Participating in training and other learning opportunities to expand knowledge of the position
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Self-troubleshooting and problem-solving basic IT problems

Requirements:

To be successful in this role, you will need to possess:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong problem-solving and conflict resolution skills
• A competitive spirit – we work as a team, but pay for performance!
• A willingness to work 40+ hours a week

Additionally, you will need to meet the following technical requirements:

• Reside in the State of Florida or New Jersey
• Have a quiet, distraction-free space to work
• A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
• A reliable noise-cancellation headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
• Strong background in call-center environment and sales-focused
• 2+ years of phone sales/customer service experience

This is not for you if:

* You are unable to troubleshoot basic technical issues

• You are unable to work 40+ hours per week, each week
• You cannot imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller
• You are unable to use problem-solving skills
• You are unable to work the full training period (90 days)
• You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

Benefits:

As a valued member of our team, you will enjoy:

• Health Insurance, Vision & Dental Coverage
• Paid Holidays and Paid Time Off (PTO)
• Eligibility for overtime outside of the training period

Hours of Operation:

A full-time schedule of 40 hours a week from the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern

Join our team at blithequark and start making a difference in the lives of our clients today! Apply for this job