Part-time Customer Support Representative – Chat
Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark's dynamic team as a Part-time Customer Support Representative – Chat!
About blithequark
blithequark, an affiliate of Reynolds and Reynolds, is a leading provider of innovative solutions for the automotive industry. With a rich history dating back to 1866, Reynolds and Reynolds has established itself as a trusted partner for car dealerships, helping them deliver exceptional customer experiences and drive business results. Our team is dedicated to fostering a culture of excellence, innovation, and collaboration, and we're excited to welcome like-minded individuals to our family.
Join Our Team
As a Part-time Customer Support Representative – Chat, you'll play a vital role in representing our automotive dealer clients favorably through online conversations. Your goal will be to turn interactions into leads that help our clients generate revenue. If you're a positive, energetic, and tech-savvy individual with a passion for customer service, we encourage you to apply.
Responsibilities
* Manage a wide variety of customer inquiries via online chat, providing accurate information about products and services
- Narrow down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
- Summarize interactions based on customer needs for client review and develop a knowledge base of evolving products and services
- Collaborate with our team to ensure seamless communication and exceptional customer experiences
- Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices
Qualifications
* Previous experience in retail customer service or the automotive industry is preferred but not necessary
- Intermediate internet and window-based computer skills, with a strong ability to multitask and adapt to change
- Positive and professional demeanor, with excellent written and verbal communication skills
- Ability to type at least 35 WPM, with 40 and above preferred
- Flexibility to work 4-hour time blocks daily, with a minimum of 16+ hours per week
Requirements
* Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
- Must be able to work 4-hour time blocks daily
- Able to attend 5 weeks of training Monday – Friday from 4PM – 8PM
- Flexible scheduling after completion of training
- Must be able to type at least 35 WPM, 40 and above is preferred
Benefits
* Competitive hourly rate of $13.00
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Access to our state-of-the-art training programs and facility amenities, including:
+ Onsite dining facility offering complimentary breakfast and lunch + Fitness center + Onsite medical center + Sports and social leagues to participate in after work + Volunteering initiatives through our Associate Foundation
Work Environment
Our College Station facility is a relaxed, yet professional and fun environment where you'll have the opportunity to grow and develop your skills. We're committed to fostering a culture of excellence, innovation, and collaboration, and we're excited to welcome you to our team!
How to Apply
If you're a motivated and customer-focused individual with a passion for technology and a knack for turning conversations into leads, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
blithequark is an equal opportunity employer, committed to fostering a diverse and inclusive work environment. We welcome applicants of all ages and experience, and we do not discriminate on the basis of age. Apply for this job