Experienced Patient Care Customer Service Representative – After Hours Call Center REMOTE – Murray, KY
Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join our dynamic team at blithequark as a Patient Care Customer Service Representative for our After Hours Call Center REMOTE in Murray, KY.
About blithequark
blithequark is a national leader in providing high-quality medical products, services, and outstanding customer care to patients across the country. With a strong commitment to empowering patients to manage their health and treatment at home, we strive to make a meaningful difference in the lives of those we serve. Our team of dedicated professionals is passionate about delivering exceptional patient care, and we're excited to welcome like-minded individuals to our family.
Overview and Responsibilities
As a Patient Care Customer Service Representative, you will play a vital role in ensuring that our patients receive the highest level of care and support. Your primary responsibilities will include:
- Contacting patients to discuss delivery of equipment, taking orders, verifying patient information, and placing orders in a timely manner
- Accurately transcribing patient profiles over the phone, including data entry and possible outbound calling
- Obtaining medically necessary documentation
- Processing patient orders through our online pharmacy system
- Resolving tracking issues and rescheduling shipping orders for patients
- Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
- Verifying orders are complete
- Performing other duties as assigned
Pay and Benefits
* Starting pay: $15 per hour
- Quarterly bonus opportunity
- 100% REMOTE work from home, day one of employment
- Must live in the US and within 60 miles of any blithequark location
- After Hours Call Center of Sleep Center shifts
- Part-time (25-29 hours) or full-time (36-40 hours) opportunities available
- Weekdays (4pm-10:30pm) and weekends (Friday 4pm-Monday 10:30am) shifts available
Essential Duties and Responsibilities
* Accurately transcribe patient profiles over the phone, including data entry and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
Qualifications
* Employment is contingent on: + Background investigation (company-wide) + Drug screen (when applicable for the position) + Valid driver's license in state of residence with a clean driving record (when applicable for the position)
- Education and/or experience:
+ High school diploma or GED equivalent + Experience in the medical field and administrative record management + Strong customer service background
- Skills, knowledge, and abilities:
+ Effectively communicate in English, both oral and written + Helpful, knowledgeable, and polite while maintaining a positive attitude + Interpret a variety of communications (verbal, non-verbal, written, listening, and visual) + Maintain confidentiality and practice discretion and caution when handling sensitive information + Medical terminology + Multi-task along with attention to detail + Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division + Self-motivation, organized, time-management, and deductive problem-solving skills + Work independently and as part of a team
Physical Demands
* Requires sitting, walking, standing, talking, or listening
- Requires close vision to small print on computer and/or paperwork
Machines, Equipment, and Technical Abilities
* Email transmission and communication
- Internet navigation and research
- Microsoft applications (Word and Excel)
- Office equipment (fax machine, copier, printer, phone, and computer/tablet)
- Understanding use of all applicable home medical equipment and supplies
Rotech Information
* Benefits: + 401k + Medical, dental, and vision + Life insurance and disability + Generous paid time off and paid holidays + Bonus and incentive opportunities (non-exempt and exempt) + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position)
- Make the right move, create your profile, and submit your resume TODAY!
Equal Opportunity Employer
blithequark is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees.
Apply Now!
If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and profile today, and our hiring manager will review your application and contact you if you have related experience to the applied position. Apply for this job