Experienced Healthcare Customer Service Representative - Phone Intake (Work From Home)
Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our team as a Healthcare Customer Service Representative - Phone Intake, working from the comfort of your own home. At [Company Name], we're dedicated to providing top-notch home healthcare services to our patients, and we're seeking a talented and dedicated individual to join our team as a Healthcare Customer Service Representative. As a key member of our team, you'll be the first point of contact for patients needing home healthcare services, providing empathetic and informative support to help them navigate our services.
About Us
[Company Name] is a leading provider of home healthcare services, committed to delivering high-quality care to our patients. We're a dynamic and growing organization, with a strong focus on innovation, customer satisfaction, and employee development. Our team is passionate about making a difference in the lives of our patients, and we're seeking like-minded individuals to join us on this journey.
Key Responsibilities
As a Healthcare Customer Service Representative, you'll be responsible for:
- Responding to incoming calls from patients, providers, and referral sources, providing empathetic and informative support to help them navigate our services
- Collecting clinical and demographic information from patients and entering it into our CareCentrix portal
- Working in a high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day
- Collaborating with our team to resolve complex requests and issues, providing exceptional customer service and ensuring patient satisfaction
- Maintaining accurate records and documentation, adhering to all company policies and procedures, including HIPAA/PHI
Qualifications
To be successful in this role, you'll need:
- A high school diploma or GED
- Minimum 2 years of customer service experience in a call center environment
- Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
- Ability to navigate dual monitors and multiple applications
- Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
- Basic PC and search engine abilities (e.g., using the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
What We Offer
As a member of our team, you'll enjoy:
- Competitive starting pay of $17.50/hour, with a monthly bonus incentive opportunity
- A comprehensive benefits package, including health, dental, and vision insurance, with HSA employer contributions and dependent care FSA employer match
- Generous PTO, 401(k) savings plan, paid parental leave, free on-demand virtual fitness training, and more
- Advancement opportunities, professional skills training, and tuition/exam reimbursement
- PayActiv - access earned income in between paychecks
- Walgreens discount - receive up to 25% off eligible items
- A great culture with a sense of community
Work Environment and Culture
As a remote employee, you'll enjoy the flexibility and autonomy to work from the comfort of your own home. Our team is passionate about delivering exceptional customer service, and we're committed to creating a positive and supportive work environment. We're an equal opportunity employer, dedicated to diversity, equity, and inclusion.
Training and Nesting Period
Our training and nesting period is designed to ensure your success in this role. You'll receive comprehensive training on our systems, processes, and procedures, as well as ongoing support and coaching to help you navigate the role. Our training and nesting period typically lasts 4-6 weeks, with training hours taking place Monday-Friday, 9:00 am-5:30 pm EST.
Available Shift
After completing the training and nesting period, you'll be eligible to work a variety of shifts, including Monday-Friday, 8:30 am-5:00 pm EST.
Ready to Apply?
If you're a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply now! We're excited to review your application and discuss this opportunity further. Apply To This Job Apply for this job