iGaming Customer Support Agent (Nights)

About the role:

As an iGaming Customer Support Agent at Gepard Media, you will be an essential part of the customer-focused team. You will engage with the customers, address their concerns via live chat or email, and provide professional and friendly assistance, ensuring that they remain the top priority. If you’re ambitious, want to learn about a new industry and acquire new skills we will provide comprehensive training during the onboarding process- we’re waiting for you! Please kindly note that your work schedule will involve working night shifts only: (18:00-06:00 EET).

Your main responsibilities will be:

• Listen and respond to the customers’ needs and concerns, offering professional, friendly support at all times.
• Provide support to customers across multiple brands and gaming verticals via live chat and email, managing an average of 100 cases per shift.
• Work collaboratively with internal and external teams to resolve customer’s issues and meet their needs effectively.
• Contribute innovative ideas and provide constructive feedback to improve our processes and enhance the customer experience. What we expect from you:
  • Excellent English, written and verbal
  • A deep commitment to understanding and addressing customer’s needs, ensuring their satisfaction.
  • Proficiency in identifying issues, troubleshooting problems, and providing prompt solutions.
  • The ability to remain patient, empathetic, and understanding when dealing with customer concerns and challenges.
  • The skill to efficiently handle multiple customer inquiries and tasks simultaneously
  • Collaboration and coordination with team members to ensure a seamless customer support experience.
  • Capability to handle customer disputes and conflicts professionally and effectively. Additional skills you might have:
    • Online casino or sportsbook knowledge is a plus
    • Intercom, Zendesk, or LiveChat experience
    What we offer:
    • A competitive salary (basic salary is complemented by a monthly performance-based bonus)
    • Extra compensation for night shifts
    • Flexibility to change working shifts
    • A startup atmosphere with minimal bureaucracy
    • 100% remote work
    • Opportunities for career advancement
    • A diverse and inclusive workplace
    • 4 weeks of comprehensive training with ongoing focus and assistance
    • 4 weeks of annual leave
    • Complimentary company merchandise If that sounds exciting, apply now with your CV in English attached.

Originally posted on Himalayas