Senior Systems Analyst

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Senior Systems Analyst is responsible for recommending and developing scalable technology solutions to complex business problems, by analyzing system and application data to determine areas for optimization and scale. This role works in partnership with cross-functional teams to assist with the development, analysis, and improvement of strategic system processes and procedures.

This role will require knowledge working within Salesforce.

Essential Duties and Responsibilities

· Research and analyze business problems, document findings and recommend business and technical solutions

· Creates, updates, and deactivates SKUs. Facilitate SKU acceptance and sign off.

· Test the design, manage QA and UAT, verify solutions

· Develops, documents and rolls out new and revised key processes and procedures with respective departments throughout the organization, vendors, and distributors

· Manages Salesforce data feeds and other integrations

· Aids in the analysis and optimization of various activities relating to the daily operations of the business to help identify the current and future needs

· Identifies trends, deficiencies, and inconsistencies within data through data analysis and offers suggestions on interpreting the information

· Monitors and reports what is happening on business systems to maintain high availability and performance

· Collects, builds, analyzes, and reports data in order to increase accurate invoicing and SKU counts

· Ensures the timely delivery of reports and data needs

· Provides support to cross-functional teams, with a high attention to detail

· May coach and review the work of other team members

Knowledge, Skills, and/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to manage projects and processes independently with limited supervision

· Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

· Ability to situationally adapt and understand new technology/processes as per business requirements

· Familiar with relational database concepts, and client-server concepts

· Strong knowledge of Salesforce, Salesforce CPQ (including Products) and quote to cash process in Salesforce

· Strong knowledge of querying and report writing in SQL, Snowflake and MS Access

· Strong knowledge of various reporting tools including MS Excel, Power Automate, Power Pivot, Power BI, etc.

· Experience with Data Loader or applicable tools

· Experience with middleware integration between Salesforce and ERP solutions such as Netsuite

· Organized, detail oriented, and self-motivated

· Strong skill in Microsoft Office applications

· Familiarity with Sharepoint and Smartsheet

· Strong communications skills, both verbal and written

· Strong critical thinking and problem-solving skills, including reporting and analysis

· Knowledge of basic quoting and invoicing (billing) principles

· Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences

· A certain degree of creativity and latitude is required

Working Conditions

•  10% Travel may be required for this role
• Onsite/Remote Depending on Location

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.