Customer Success Manager, Amazon Robotics, Fulfillment (Opportunities Available)
Amazon Robotics is seeking a proactive and customer-obsessed Customer Success Manager (CSM) to join our Fulfillment Solutions team. As a CSM, you will lead the post-sale relationship with Amazon internal stakeholders, ensuring seamless integration, optimal performance, and long-term satisfaction with Amazon Robotics technologies in our global fulfillment network. This remote role is central to maintaining Amazon’s world-class fulfillment operations by partnering directly with Amazon Fulfillment Centers (FCs), ensuring that our robotics systems are operating efficiently and scaling with customer demand. The Customer Success Manager will act as the primary liaison between FC operations teams and Amazon Robotics, leveraging data insights, customer feedback, and cross-functional collaboration to optimize the use and performance of robotic solutions. You will proactively address technical and operational challenges, help develop support processes, and guide continuous improvement strategies to maximize the value derived from our automated systems. This is a high-impact, customer-facing role ideal for candidates who thrive in a fast-paced environment and are driven by data, problem-solving, and relationship building. Company Overview Amazon Robotics, a subsidiary of Amazon.com, designs, builds, and supports robotic solutions that transform how millions of products move through Amazon’s fulfillment centers. Our innovations empower the world's most scalable and intelligent warehouses. As part of Amazon’s broader mission to be Earth’s most customer-centric company, Amazon Robotics helps deliver packages faster, safer, and more efficiently. Requirements - Bachelor’s degree in Engineering, Business, or a related field - 5+ years of experience in customer success, account management, or operations - Strong understanding of robotic systems, supply chain processes, or industrial automation - Proven experience managing client or stakeholder relationships - Exceptional communication, data analysis, and problem-solving skills - Willingness to travel up to 25% as needed - Authorization to work in the United States Responsibilities - Serve as the primary post-sale contact for fulfillment centers using Amazon Robotics solutions - Monitor system performance, usage trends, and operational KPIs - Partner with technical support teams to resolve issues and prevent future problems - Deliver onboarding, training, and continuous education to customers - Build strong cross-functional relationships with engineering, operations, and leadership teams - Document success plans and drive adoption of best practices - Contribute feedback to the product and engineering teams for continuous improvement Benefits - Competitive compensation - Remote flexibility - Health, dental, and vision insurance - 401(k) with employer match - Generous paid time off - Employee stock options and discounts - Professional development programs and certifications
How to Apply
To apply, submit your resume and a short statement outlining your experience with robotics, automation, or customer engagement. We’re looking for driven individuals ready to help shape the future of fulfillment with Amazon Robotics. Apply today and join the team powering the future of intelligent logistics. Apply Job!