Customer Success Analyst - (Remote multiple locations)
About Jobgether Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. One of our companies is currently looking for a Customer Success Analyst in the United States. As a Customer Success Analyst, you will play a pivotal role in building strong relationships with clients and ensuring they get the most value from the platform. You’ll serve as a trusted partner, working closely with users to support onboarding, answer product questions, identify opportunities for improvement, and advocate on their behalf internally. This is an associate-level role where you'll make a direct, tangible impact by supporting mission-critical workflows in the public sector. If you're passionate about customer satisfaction, problem-solving, and collaborative teamwork, this is an exciting opportunity to grow in a dynamic SaaS environment. Accountabilities:
- Serve as the primary point of contact for a portfolio of clients, delivering routine support and resolving platform-related issues
- Lead onboarding sessions and ensure full adoption of the platform across new client accounts
- Conduct scheduled check-ins to track client success, identify gaps, and proactively offer solutions
- Collaborate cross-functionally with product, implementation, and engineering teams to relay client needs and track feature development
- Translate complex technical issues into clear guidance for clients, and escalate where necessary
- Identify and scope upsell or cross-sell opportunities, working closely with sales and product teams
- Maintain product expertise to serve as a knowledgeable resource for clients
- Continuously assess and improve internal customer success processes
- At least 5 years of general customer service experience or 2+ years in a customer success role managing client accounts
- Strong communication skills and a customer-first mindset, with the ability to act as an internal advocate for client needs
- Demonstrated success managing multiple clients and onboarding processes simultaneously
- Excellent time management, attention to detail, and organizational skills
- Collaborative approach with experience working across departments, especially with product and engineering teams
- Proficiency in Microsoft Word, PowerPoint, and Excel
- Bachelor’s degree or equivalent practical experience
- A proactive attitude and eagerness to learn in a fast-paced, growing company
- Flexible 40-hour work schedule
- Fully remote work environment
- All necessary work equipment provided
- Competitive salary and benefits package
- 401(k) plan with employer match
- Generous paid time off, including vacation, sick leave, and personal days
- Paid office closure between Christmas and New Year’s Day
- Supportive and people-first work culture with opportunities for growth
Jobgether Hiring Process Disclaimer This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates. Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered. Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.
- If you are among the top 5 candidates, you will be notified within 7 days.
- If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.
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