Customer Support Specialist (Voice and Chat) - Remote

Job Summary:

Join our dynamic team at Creatunity LLC, a rapidly growing marketing agency and e-commerce company, as a Customer Support Specialist for our voice and chat accounts. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and identifying opportunities to improve the customer experience. If you're a motivated individual with excellent communication skills and a passion for delivering top-notch support, we encourage you to apply!

Key Responsibilities:

• Respond to customer inquiries and complaints via voice calls and chat, providing prompt, courteous, and professional service.
• Troubleshoot technical issues and escalate complex problems to the relevant department.
• Maintain accurate records of client interactions and transactions.
• Collaborate with the customer support team to ensure timely and efficient issue resolution.
• Identify opportunities to improve the customer experience and communicate these to the team.

Requirements:

• Native speaker-level proficiency in Filipino and English.
• Bachelor's degree in a related field (e.g., business, marketing, communication).
• 2+ years of experience in a customer support role.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Experience using customer support software (e.g., Gorgias, etc.).

What We Offer:

• Competitive salary and benefits package.
• Independent Contractor Agreement.
• Quarterly and monthly performance bonuses.
• Health insurance reimbursement.
• WFH upgrade allowance.
• 15 days paid time off.
• 6 company-wide holidays and 6 country holidays.
• 100% fully remote work arrangement (9 AM - 5 PM CST).

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Click the link below to submit your application.