Customer Support Technician - Remote

Join Our Team: Empowering Leaders to Create Positive Change

• Location: Remote
• Company: NationBuilder
• Compensation: $54,080 - $54,080 USD per year
• Start Date: Immediate openings available

At NationBuilder, we're passionate about creating software that empowers leaders to drive positive change. Our customers are diverse, ranging from small town organizers to large non-profits and political organizations. We're committed to providing exceptional customer support, and we're looking for a talented Customer Support Technician to join our team.

About the Role:

As a Customer Support Technician, you'll play a critical role in delivering world-class technical support to our customers. You'll work independently to resolve technical issues via phone, email, and messenger, while embodying our values of helpfulness, friendliness, and empathy. You'll be an expert in our platform, leveraging internal tools to troubleshoot issues and provide solutions.

Key Responsibilities:

• Provide technical support to customers via phone, email, and messenger, ensuring efficient and accurate resolution of issues
• Develop expertise in the NationBuilder platform, including email deliverability, DNS, and theme
• Manage customer issues and emails efficiently, documenting and troubleshooting product issues using internal reporting tools
• Monitor and review customer account user-submitted content for potential issues
• Stay up-to-date on new product features and improvements, identifying and reporting customer issues to other teams as needed
• Collaborate with cross-functional teams to resolve complex issues

What We're Looking For:

• A voracious learner with a curiosity-driven mindset
• A creator with a can-do attitude and initiative
• Excellent communication and listening skills, with empathy and calm under pressure
• Strong reading comprehension and typing skills, with experience using tools like Slack, Intercom, and Google Docs
• Comfortable working in an open and collaborative environment, with a willingness to work weekend shifts
• Experience in customer-facing service, such as retail, hospitality, or online support (preferred)

We're Committed to Diversity and Inclusion:

NationBuilder is an equal opportunity employer, valuing inclusion and diversity. We welcome applicants from all backgrounds and perspectives.

Ready to Join Our Team?

Apply now to become a vital part of our success story! Apply To This Job