Account Manager (Remote, United States)

APPLICATION DEADLINE: Friday, August 22nd at 5:00pm central time, we encourage you to apply soon if interested. Who we are: M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance. We help knowledge workers to work smarter. To learn more about us we encourage you to visit our company page. To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work. Summary of the role: As an Account Manager at M-Files, you’ll play a key role in nurturing long-term customer relationships and driving revenue growth within our existing customer base. You’ll act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value, and ensure customer satisfaction and retention. This role requires excellent relationship management, solution selling, and communication skills, as well as the ability to work cross-functionally to support customer success and growth initiatives. What you will be doing/Responsibilities and Duties:

• Serving as the primary point of contact for a portfolio of existing customers
• Driving account expansion through upselling, cross-selling, and renewal strategies
• Understanding each customer’s business goals, challenges, and product usage to deliver ongoing value
• Partnering with Customer Success, Professional Services, and Product teams to support customer outcomes
• Identifing at-risk accounts early and coordinate retention strategies
• Conducting regular account reviews and success check-ins
• Maintaining accurate forecasting and pipeline management using CRM tools (e.g., Salesforce)
• Staying informed on M-Files product updates, roadmap, and new capabilities to share with customers
• Traveling for customer meetings or QBRs as needed

Key Interfaces to Other M-Files Roles:

• Direct Sales team members
• Sales Engineers
• Business Development Representatives
• Professional Services
• Customer Success
• Product Management
• Marketing

Requirements

Who you are/Qualifications and Skills:

• Bachelor's degree and/or equivalent work experience as outlined
• 3–5+ years of experience in Account Management, Customer Success, or expansion-focused SaaS sales
• Proven ability to manage and grow a portfolio of existing B2B customer accounts
• Strong communication and relationship-building skills with executive stakeholders
• Proactive, customer-centric approach to retention and growth
• Skilled in consultative selling and identifying customer needs
• Comfortable collaborating cross-functionally in a fast-paced environment
• Proficient in Salesforce or other CRM systems

Preferred Experience

• Experience in information management, document/content management, or enterprise SaaS
• Familiarity with expansion sales strategies and frameworks (e.g., SPICED, land-and-expand)
• Experience managing mid-market or enterprise customer relationships
• Background in industries such as Energy, Utilities, Financial Services, or Professional Services

Participation in our Recruitment Process:

• Initial Phone Screen w/People & Culture Team Member
• Hiring Manager (Sales Director)
• Additional Sales Leadership
• Peer Level Interview (Internal Team Member)
• Panel Interview/Presentation Assessment
• Final Interview: SVP, Sales (based on availability)
• Completed Recruitment Process Time Investment for Applicant: ~Approx. 3hrs

Benefits

Why M-Files? We are a global company with Finnish roots and with a product that we are very proud of! By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market! Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

What We Offer

• Base + Commission: M-Files offers excellent compensation including a base salary plus commission on sales. There is no cap on commission (50/50 split, monthly payout)
• As a remote-first enabled company our employees enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employees' contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Employee Health Resource App
• Monthly Remote Stipend
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)

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