Senior Product Enablement Engineer @ Kisi
About KisiWe are Kisi, a physical security tech company revolutionizing how businesses access and secure their spaces.Founded in 2012, with headquarters in Brooklyn, an office in Stockholm, and a global team, we create innovative, award-winning hardware and compliance-certified software that enable seamless, cloud-based access to offices, facilities, and buildings. Our mission is to ensure ease of access and remote space management, fostering a future where spaces are securely connected and accessible without boundaries.At Kisi, you’ll join a creative and innovative team with a flat hierarchy, work closely with our co-founders, and enjoy the freedom to work your way with a strong sense of ownership.If you’re passionate about cutting-edge technology and want to be part of a dynamic team that’s making the world more secure and accessible, we want to hear from you!Your roleAs a Senior Product Enablement Engineer at Kisi, you’ll bridge the gap between our product teams and internal as well as external stakeholders. You’ll own creation and maintenance of all product- and technical-documentation, design and deliver training programs, and serve as an internal subject-matter expert—ensuring colleagues, customers and partners have the resources and knowledge to deploy, integrate, and leverage our platform successfully.Your responsibilitiesDocumentation Creation & MaintenanceAuthor clear, comprehensive product guides, API references, release notes, and knowledge-base articles.Translate complex technical concepts into user-friendly content in collaboration with Product Management and Engineering.Regularly audit and update documentation to reflect new features, enhancements, and best practices.Technical CollateralProduce deep-dive whitepapers, integration guides, troubleshooting playbooks, and SDK tutorials.Collaborate with Marketing on datasheets, case studies, and webinar materials, packaging technical collateral effectively.Product Training & EnablementDesign and deliver both instructor-led and on-demand training sessions for customers, partners, and internal teams.Develop engaging training assets: slide decks, demo scripts, hands-on labs, video tutorials, and quizzes.Measure training effectiveness through assessments and feedback, iterating to improve content and delivery.Internal Subject-Matter… Apply To This Job