Quality Assurance Lead (TL3)

Description: Would you like to join a rapidly growing and successful company?Do you want to be a part of a team where customers say things like:“I am amazed by how innovative this product is!” Headquartered in Clifton, NJ, ClassLink is a leading education technology company serving schools around the world. ClassLink empowers over 22 million students and staff with instant access to a library of 6,000+ single sign-on apps from in the classroom or at home. ClassLink Analytics provides essential usage data, so instructors can measure engagement and leaders can make informed purchasing and training decisions. ClassLink Roster Server and OneSync use automation and open standards to make rostering and provisioning easier, more secure, and less time-consuming. The ClassLink team is a family of dedicated people who strive to make a difference in education. We do this by making and delivering great products. We rely on our 3 core values to lead us in our day to day, guide our company's actions, and serve as our cultural cornerstones. They are: Strive to GrowDeliver Worthwhile ExperiencesContribute with Heart We are seeking a strategic and hands-on Quality Assurance Lead to champion both manual and automated testing practices. This individual will lead QA strategy, mentor junior testers, own end-to-end test quality, and actively contribute to our automation framework using Cypress and related open-source tools. The ideal candidate will be results-oriented, self-motivated with at least one year of experience with Cypress and 6+ years of hands-on QA experience (manual/automation) to work with our team to create award winning products for our clients. The role will focus on planning and executing automated tests, including but not limited to functional, integration, smoke, and regression tests. Responsibilities:

• Work in a fast-paced, Agile/Scrum engineering environment and deliver incremental product software with high quality.
• Lead the design and execution of QA strategy across manual and automated testing for multiple product teams.
• Develop and maintain automated API test suites and Cypress-based automation suites and coach other team members on automation best practices.
• Conduct and lead manual test planning and execution, especially in high-risk and exploratory testing scenarios.
• Create, review, and maintain test artifacts—test plans, test cases, acceptance criteria, automation scripts, and documentation.

Partner with Product, DevOps, and Development teams to ensure shift-left testing, continuous integration, and quality gate automation.

• Oversee regression, E2E, performance, and integration testing for web-based and API-driven applications.
• Define and report QA metrics (test coverage, defect escape rates, cycle times).
• Mentor junior QA team members across the IC1–IC3 levels in both manual and automation disciplines.
• Proactively assess QA tools, processes, and industry trends to recommend improvements.
• Contribute as an individual contributor to QA as needed.

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the ongoing needs of the organization. Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience
• 6+ years of hands-on QA experience in both manual and automation testing
• 2+ years in a QA leadership role with mentoring or people management responsibility
• Expert-level understanding of Cypress, JavaScript/TypeScript test development, and open-source test ecosystems
• Strong manual testing experience in exploratory, regression, and system integration testing
• Fluency with tools like JIRA, GitHub Actions, Confluence
• Experience integrating test automation into CI/CD pipelines
• Deep understanding of Agile/Scrum methodologies
• Strong skills in analyzing technical requirements, debugging complex issues, and advocating for testability
• Analytical thinker
• Ability to work in self-managing atmosphere
• Independent problem solving skills
• Superior communication/presentation skills

It would be great if you have or are pursuing the following:

• Experience with performance testing tools like Artillery, JMeter, or k6
• Experience testing authentication flows, SSO, or identity platforms
• AWS environment familiarity
• Previous experience in edtech, SaaS, or enterprise software
• ISTQB, Certified Agile Tester, or similar certifications

We prefer that you have experience with:

• Google Suite
• MS Office Suite
• SalesForce
• JIRA and Confluence

This role is 100% remote eligible, with quarterly strategy meetings that are in-person. We are a team of passionate people striving to improve classroom learning.We do this by making and delivering great products.We also like to have fun along the way. "Never doubt that a small group of thoughtful, committed citizens can change the world;indeed,it's the only thing that ever has." - Margaret Mead Apply tot his job