QA Team Lead - Software Testing
In 2015, Companion Protect (CP) set our sights on extending and enhancing the lives of cats and dogs by offering the highest quality pet insurance programs featuring comprehensive coverage, innovative technologies, and inclusive plans for all ages and breeds. And we haven’t looked back since! Our vision today? Keeping pets healthy …. because pets make us happy! Achieving that vision wouldn’t be possible without our greatest asset: our associates. At CP, you will join an enthusiastic team that values collaboration and innovation and has a strong belief in harnessing a variety of experiences, ideas, and technology to maximize the impact we make. Are you ready to make your impact to help pets? What you’ll do here:
- Design, implement, and maintain quality programs, including auditing customer interactions, performance evaluation, trend reporting, and quality recognition.
- Review and score claims to ensure accurate policy interpretation and payment.
- Gather, validate, analyze, and distribute reports and dashboards to track departmental performance and support improvement initiatives.
- Identify, recommend, and implement tools and strategies to improve processes, service quality, and overall team performance.
- Communicate quality concerns to leadership, providing recommendations for corrective and preventative actions.
- Update and maintain standard operating procedures, workflows, checklists, and situational strategies to reflect best practices.
- Provide Quality and Customer Service tips and techniques through onboarding support and refresher training.
- Develop and manage clear, mutually agreed-upon success measures for ongoing quality assurance programs.
- Proactively identify risks and collaborate on mitigation strategies and solutions.
What you’ll bring to the team:
- 2+ years of experience in software QA, front-end development, or a related technical role with exposure to SDLC
- Strong manual testing experience and a desire to expand technical testing skills (API, browser, regression testing)
- Familiarity with Salesforce or interest in learning CRM testing best practices
- Hands-on or academic experience with tools like Postman for API testing and BrowserStack or similar cross-browser tools
- Effective communicator with experience working in team-oriented or Agile environments
- Comfortable using Jira for task tracking and test documentation
- Willingness to support overnight or weekend testing during critical releases
- Bonus: Background in JavaScript and Playwright
- Attention to detail, including review of calls and decision-making
- Excellent coaching and communication skills
- Service mentality and desire for team success
- Strong problem solving and critical thinking skills
- Creative, innovative, and effective problem-solver
- Dedication to the work we do and the customers we serve
- maintain team metrics regarding bug reduction and prevention
- Leveraged Quality Assurance Software tools or screen captures preferred
- P&C Insurance industry experience is a nice to have.
Where you’ll work: This is a fully remote opportunity. Why you might love working here: Whether you work at CP HQ or join our team remotely, we offer employee perks that go beyond your standard benefits and compensation packages. Our leadership team is dedicated to transparency, growth, and our purpose. We hire associates whose personal core values align with ours: Commitment, Teamwork, and Resourcefulness. You’ll find limitless growth and opportunities as we grow together. We invest in our associates because they invest their careers with us. If you're ready to utilize your skills and passion to make a significant impact in the reimagining of pet healthcare, Companion Protect might be the place for you. Our perks and benefits:
- Generously subsidized company-sponsored medical, dental, and vision insurance
- 401K with company match and immediate vesting
- Subsidized pet insurance
- Casual Office Attire
- Flexible working environment
- Competitive PTO
- Paid Parental and Pawternity leave
- 11 Paid company holidays per year
- Gym reimbursement
- Community giveback opportunities, including paid time off for philanthropic endeavors
At Companion Protect, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. CP is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Companion Protect are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. 7M5slXtxYx Apply Job! Apply to this Job