Representative, CBO A/R Insurance

Job Title: A/R Insurance Representative Location: Remote Job Type: Full- Time Department: CBO A/R Insurance Pay Scale: $37,440/yr About MedSrv, LLC: As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. At MedSrv, we believe it takes more than just technology and technical expertise to make a difference. It takes innovation, a willingness to adapt, and a passion to be the best. We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion. Position Summary: Join our dynamic and expanding Accounts Receivable team as an Account Receivable Insurance Representative. In this vital role, you will be responsible for ensuring the accuracy, completeness, and timely processing of insurance claims. You will review claims to verify proper submission and payment, identify discrepancies, and take corrective actions such as rebilling or appealing to resolve outstanding issues. Your attention to detail and problem-solving skills will directly impact our revenue cycle performance, while your empathetic communication will support patients in understanding and managing their healthcare financial responsibilities. As a key representative of MedSrv, you will embody our commitment to professionalism, clarity, and compassionate service throughout every interaction. Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Performs insurance follow up on unpaid claims utilizing payer website and/or AVR. Assigned claims should be completed thoroughly to include the action taken to have corrected claim reprocessed or appealed.
• When assigned accounts receivable reports; work and complete them in accordance with the work instructions provided. Email the supervisor if unable to meet the timeframe.
• Meet productivity standards:
• Follow Up and Denial reps should maintain a daily average of 50 claims (minimum) per day on Managed Care, Medicare & Medicaid, and all other payers.
• Medical records reps should maintain a (minimum) daily average of 30 claims
• Escalate claims to the correct coding contacts for corrections to be made by the coders with appropriate details of what needs to be reviewed.
• Responsible for forwarding and providing updated information to Supervisor.
• Must know the client specialties, locations, and proper A/R information.
• Communicate claim trends resulting in denials or a decrease in payments. This information is to be sent to management with the payer, provider(s), number of claims and dollar amount affected.
• Keeps management informed of client problems on communication and correspondence.
• A new employee must be able to meet the established and agreed upon goals within 90 days of continuous employment.
• Must have the ability to concentrate for extended periods of time.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High school diploma or equivalent.
• Medical Coding degree/certificate a plus

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Why Join Us?

• Be part of a mission-driven team that values, faith, integrity, and compassion.
• Opportunities for growth and advancement in a rapidly expanding company.
• Supportive and inclusive and casual work environment.
• Training and development programs to help you succeed.
• Balanced work-life schedule – NO WEEKENDS!
• Paid time off, full benefits packages and a Matching 401k plan

Ready to make a difference in healthcare? Apply today and join MedSrv – where we guide by faith and serve with heart. Apply Job! Apply to this Job